-

Five9 Announces First Quarter 2026 Financial Results

Q1 Revenue grew 9% year-over-year

Q1 Subscription Revenue grew 13% year-over-year

Announces $90 million accelerated share repurchase to complete $150 million program

Announces authorization for a new $200 million share repurchase program

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the first quarter ended March 31, 2026.

First Quarter 2026 Financial Results

  • Revenue for the first quarter of 2026 increased 9% to $305.3 million, compared to $279.7 million for the first quarter of 2025.
  • GAAP gross margin was 55.9% for the first quarter of 2026, compared to 55.0% for the first quarter of 2025.
  • Adjusted gross margin was 63.6% for the first quarter of 2026, compared to 62.4% for the first quarter of 2025.
  • GAAP net income for the first quarter of 2026 was $18.4 million, or $0.21 per diluted share, and 6.0% of revenue, compared to GAAP net income of $0.6 million, or $0.01 per diluted share, and 0.2% of revenue, for the first quarter of 2025.
  • Non-GAAP net income for the first quarter of 2026 was $58.6 million, or $0.76 per diluted share, and 19.2% of revenue, compared to non-GAAP net income of $47.3 million, or $0.62 per diluted share, and 16.9% of revenue, for the first quarter of 2025.
  • Adjusted EBITDA for the first quarter of 2026 was $74.5 million, or 24.4% of revenue, compared to $52.7 million, or 18.8% of revenue, for the first quarter of 2025.
  • GAAP operating cash flow for the first quarter of 2026 was $63.9 million, compared to GAAP operating cash flow of $48.4 million for the first quarter of 2025.

“This quarter marks a second quarter of accelerating subscription revenue growth and an important first step in translating our strategy into strong, quantifiable results. With a renewed focus on a performance-driven culture, we are taking decisive action to sharpen our execution and optimize our organizational design. We are committed to building on this momentum and demonstrating our progress as we position Five9 to win for the next decade.”

- Amit Mathradas, Chief Executive Officer

Five9 also announced today its intent to enter into an accelerated share repurchase of $90 million to close out the remaining balance of the $150 million share repurchase program announced on November 6, 2025, and that its Board of Directors authorized a new share repurchase program for up to $200 million of common stock.

First Quarter & Recent Business Highlights

  • LTM subscription and telecom dollar-based retention rate was 105% as of March 31, 2026
  • LTM subscription dollar-based retention rate was 107% as of March 31, 2026
  • Appointed Jay Lee as Chief Marketing and Growth Officer
  • Launched Joint Enterprise Customer Experience AI Solution with Google Cloud
  • Supplemental metric disclosure is available on the Investor Relations section of the Company's website at https://investors.five9.com/

Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing impact of macroeconomic challenges.

  • For the full year 2026, Five9 expects to report:
    • Revenue in the range of $1.254 to $1.266 billion.
    • GAAP net income per share in the range of $0.73 to $0.85, assuming diluted shares outstanding of approximately 85.4 million.
    • Non-GAAP net income per share in the range of $3.22 to $3.30, assuming diluted shares outstanding of approximately 76.0 million.
  • For the second quarter of 2026, Five9 expects to report:
    • Revenue in the range of $303.0 to $309.0 million.
    • GAAP net loss per share in the range of $(0.09) to $0.00, assuming basic shares outstanding of approximately 75.3 million.
    • Non-GAAP net income per share in the range of $0.65 to $0.69, assuming diluted shares outstanding of approximately 75.4 million.

With respect to Five9’s guidance as provided above, please refer to the “Reconciliation of GAAP Net Income (Loss) to Non-GAAP Net Income - Guidance” table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its first quarter 2026 results today, April 30, 2026, via an audio-only Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at https://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, acquisition and related transaction costs and one-time integration costs, and lease amortization for finance leases. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net income: depreciation and amortization, stock-based compensation, interest expense, interest income and other, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, legal fees related to the securities class action, and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP income from operations: stock-based compensation, intangibles amortization, acquisition and related transaction costs and one-time integration costs, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, and legal fees related to the securities class action. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net income: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to closure and relocation of Russian operations, acquisition and related transaction costs and one-time integration costs, one-time expenses related to strategic consulting services for operational review, other cost-reduction and productivity initiatives, one-time expenses related to advisory services for long-term strategy and growth, and legal fees related to the securities class action. For the periods presented, these adjustments from GAAP net income to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating income carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding shifts in the CX industry, customer preferences for unified platforms where AI is natively embedded, Five9's market position and expected impact on the Company's growth, Five9's market opportunity and growth prospects, including as a result of AI, Five9’s ability to deliver sustainable growth and robust free cash flow, Five9’s stock repurchase program, and the second quarter and full year 2026 financial projections and expectations set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic challenges, global tariff increases and potential future increases and announcements regarding same, continued inflation, uncertainty regarding consumer spending, high interest rates, fluctuations in currency rates, the impact of current and potential global conflicts, and other factors, may continue to harm our business; (ii) if we are unable to attract new customers or sell additional services and functionality to our existing customers, our revenue and revenue growth will be harmed; (iii) if our existing customers terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our customer base; (iv) because a significant percentage of our revenue is derived from existing customers, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing customers may experience service outages, our new customers may experience delays in the deployment of our solution and we could be subject to claims for credits or damages, among other things; (vi) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be harmed; (vii) as AI solutions will likely perform an increasing proportion of contact center interactions, if we are unable to replace decreases in subscription revenue from licenses with revenue from the sale of additional AI solutions, our revenue, results of operations and business will be harmed; (viii) further development of our AI solutions may not be successful, may not achieve market acceptance or compete effectively against our competitors, and may result in reputational harm and our future operating results could be materially harmed; (ix) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (x) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (xi) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (xii) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (xiii) failure to adequately retain and expand our sales force will impede our growth; (xiv) the use of AI by our workforce may present risks to our business; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business; (xvi) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvii) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xviii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xix) security breaches, cybersecurity incidents, and improper access to, use of, or disclosure of our data or our customers’ data, or other cyber-attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xx) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xxi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxii) we rely on third-party telecommunications and internet service providers to provide our customers and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose customers and subject us to claims for credits or damages, among other things; (xxiii) prior to 2025, we had a history of losses and we may be unable to sustain profitability; (xxiv) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxvi) failure to comply with laws and regulations could harm our business and our reputation; (xxvii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; (xxviii) risks that we may not execute repurchases in full, under our announced stock repurchase program, or may not achieve the intended benefits therefrom; and (xxix) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,450 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

 

 

March 31, 2026

 

December 31, 2025

ASSETS

 

 

 

 

Current assets:

 

 

 

 

Cash and cash equivalents

 

$

273,011

 

 

$

232,084

 

Marketable investments

 

 

450,865

 

 

 

464,835

 

Accounts receivable, net

 

 

136,541

 

 

 

130,984

 

Prepaid expenses and other current assets

 

 

54,699

 

 

 

43,107

 

Deferred contract acquisition costs, net

 

 

90,241

 

 

 

88,714

 

Total current assets

 

 

1,005,357

 

 

 

959,724

 

Property and equipment, net

 

 

167,198

 

 

 

164,635

 

Operating lease right-of-use assets

 

 

43,321

 

 

 

46,375

 

Finance lease right-of-use assets

 

 

11,939

 

 

 

14,216

 

Intangible assets, net

 

 

47,756

 

 

 

51,166

 

Goodwill

 

 

366,253

 

 

 

366,253

 

Other assets

 

 

46,107

 

 

 

10,725

 

Deferred contract acquisition costs, net — less current portion

 

 

177,379

 

 

 

176,976

 

Total assets

 

$

1,865,310

 

 

$

1,790,070

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

Current liabilities:

 

 

 

 

Accounts payable

 

$

30,586

 

 

$

29,973

 

Accrued and other current liabilities

 

 

87,961

 

 

 

84,120

 

Operating lease liabilities

 

 

12,806

 

 

 

12,922

 

Finance lease liabilities

 

 

8,117

 

 

 

8,480

 

Deferred revenue

 

 

83,334

 

 

 

77,515

 

Total current liabilities

 

 

222,804

 

 

 

213,010

 

Convertible senior notes — less current portion

 

 

736,370

 

 

 

735,490

 

Operating lease liabilities — less current portion

 

 

38,859

 

 

 

42,116

 

Finance lease liabilities — less current portion

 

 

4,159

 

 

 

6,090

 

Other long-term liabilities

 

 

33,487

 

 

 

7,547

 

Total liabilities

 

 

1,035,679

 

 

 

1,004,253

 

Stockholders’ equity:

 

 

 

 

Common stock

 

 

77

 

 

 

77

 

Additional paid-in capital

 

 

1,188,499

 

 

 

1,163,072

 

Accumulated other comprehensive income

 

 

872

 

 

 

897

 

Accumulated deficit

 

 

(359,817

)

 

 

(378,229

)

Total stockholders’ equity

 

 

829,631

 

 

 

785,817

 

Total liabilities and stockholders’ equity

 

$

1,865,310

 

 

$

1,790,070

 

 

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

Revenue

 

$

305,319

 

 

$

279,705

 

Cost of revenue

 

 

134,792

 

 

 

125,973

 

Gross profit

 

 

170,527

 

 

 

153,732

 

Operating expenses:

 

 

 

 

Research and development

 

 

39,676

 

 

 

41,100

 

Sales and marketing

 

 

79,489

 

 

 

82,855

 

General and administrative

 

 

32,869

 

 

 

35,205

 

Total operating expenses

 

 

152,034

 

 

 

159,160

 

Income (loss) from operations

 

 

18,493

 

 

 

(5,428

)

Other income (expense), net:

 

 

 

 

Interest expense

 

 

(3,142

)

 

 

(4,115

)

Interest income and other

 

 

5,212

 

 

 

10,303

 

Total other income (expense), net

 

 

2,070

 

 

 

6,188

 

Income before income taxes

 

 

20,563

 

 

 

760

 

Provision for income taxes

 

 

2,151

 

 

 

184

 

Net income

 

$

18,412

 

 

$

576

 

Net income per share:

 

 

 

 

Basic

 

$

0.24

 

 

$

0.01

 

Diluted

 

$

0.21

 

 

$

0.01

 

Shares used in computing net income per share:

 

 

 

 

Basic

 

 

76,823

 

 

 

75,949

 

Diluted

 

 

86,298

 

 

 

89,275

 

 

 

 

 

 

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

Cash flows from operating activities:

 

 

 

 

Net income

 

$

18,412

 

 

$

576

 

Adjustments to reconcile net income to net cash provided by operating activities:

 

 

 

 

Depreciation and amortization

 

 

17,842

 

 

 

14,490

 

Reduction in the carrying amount of right-of-use assets

 

 

5,311

 

 

 

5,084

 

Amortization of deferred contract acquisition costs

 

 

23,888

 

 

 

20,362

 

Accretion of discount on marketable investments

 

 

(1,233

)

 

 

(3,313

)

Provision for credit losses

 

 

365

 

 

 

423

 

Stock-based compensation

 

 

32,664

 

 

 

39,245

 

Amortization of discount and issuance costs on convertible senior notes

 

 

879

 

 

 

1,407

 

Impairment charge of long-lived assets

 

 

136

 

 

 

322

 

Interest on finance lease obligations

 

 

187

 

 

 

266

 

Deferred taxes - excluding tax benefit from acquisition

 

 

15

 

 

 

192

 

Other

 

 

851

 

 

 

(163

)

Changes in operating assets and liabilities:

 

 

 

 

Accounts receivable

 

 

(5,923

)

 

 

(3,866

)

Prepaid expenses and other current assets

 

 

(1,935

)

 

 

3,008

 

Deferred contract acquisition costs

 

 

(25,818

)

 

 

(25,429

)

Other assets

 

 

3,239

 

 

 

843

 

Accounts payable

 

 

1,159

 

 

 

2,731

 

Accrued and other current liabilities

 

 

(10,990

)

 

 

(3,208

)

Deferred revenue

 

 

5,607

 

 

 

(4,561

)

Other long-term liabilities (including non-current portions of operating and finance lease liabilities)

 

 

(740

)

 

 

(25

)

Net cash provided by operating activities

 

 

63,916

 

 

 

48,384

 

Cash flows from investing activities:

 

 

 

 

Purchases of marketable investments

 

 

(114,064

)

 

 

(275,939

)

Proceeds from sales of marketable investments

 

 

58,372

 

 

 

 

Proceeds from maturities of marketable investments

 

 

70,021

 

 

 

251,292

 

Purchases of property and equipment

 

 

(5,265

)

 

 

(4,724

)

Capitalization of software development costs

 

 

(9,210

)

 

 

(8,732

)

Net cash used in investing activities

 

 

(146

)

 

 

(38,103

)

Cash flows from financing activities:

 

 

 

 

Proceeds from exercise of common stock options

 

 

445

 

 

 

3

 

Cash paid for repurchase of the Company's common stock

 

 

(10,012

)

 

 

 

Principal repayment on financing liability

 

 

(10,779

)

 

 

 

Payment of finance lease liabilities

 

 

(2,482

)

 

 

(2,166

)

Net cash used in financing activities

 

 

(22,828

)

 

 

(2,163

)

Net increase in cash, cash equivalents and restricted cash

 

 

40,942

 

 

 

8,118

 

Cash, cash equivalents and restricted cash:

 

 

 

 

Beginning of period

 

 

234,131

 

 

 

364,185

 

End of period

 

$

275,073

 

 

$

372,303

 

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

 

 

 

 

 

GAAP gross profit

 

$

170,527

 

 

$

153,732

 

GAAP gross margin

 

 

55.9

%

 

 

55.0

%

Non-GAAP adjustments:

 

 

 

 

Depreciation

 

 

11,964

 

 

 

7,783

 

Intangibles amortization

 

 

3,410

 

 

 

4,100

 

Stock-based compensation

 

 

6,307

 

 

 

7,184

 

Acquisition and related transaction costs and one-time integration costs

 

 

14

 

 

 

 

Lease amortization for finance leases

 

 

2,090

 

 

 

1,816

 

Adjusted gross profit

 

$

194,312

 

 

$

174,615

 

Adjusted gross margin

 

 

63.6

%

 

 

62.4

%

 

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME TO ADJUSTED EBITDA

(In thousands, except percentages)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

 

 

 

 

 

GAAP net income

 

$

18,412

 

 

$

576

 

Non-GAAP adjustments:

 

 

 

 

Depreciation and amortization

 

 

17,842

 

 

 

14,490

 

Stock-based compensation

 

 

32,664

 

 

 

39,245

 

Interest expense

 

 

3,142

 

 

 

4,115

 

Interest (income) and other

 

 

(5,212

)

 

 

(10,303

)

Acquisition and related transaction costs and one-time integration costs

 

 

1,683

 

 

 

982

 

Lease amortization for finance leases

 

 

2,282

 

 

 

2,008

 

One-time expenses related to strategic consulting services for operational review

 

 

 

 

 

1,265

 

Other cost-reduction and productivity initiatives

 

 

(3

)

 

 

 

One-time expenses related to advisory services for long-term strategy and growth

 

 

1,175

 

 

 

 

Legal fees related to the securities class action

 

 

347

 

 

 

141

 

Provision for income taxes

 

 

2,151

 

 

 

184

 

Income tax expense effects (1)

 

 

 

 

 

 

Adjusted EBITDA

 

$

74,483

 

 

$

52,703

 

Adjusted EBITDA as % of revenue

 

 

24.4

%

 

 

18.8

%

 

 

 

 

 

(1) Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and our domestic valuation allowance position.

 

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING INCOME (LOSS) TO NON-GAAP OPERATING INCOME

(In thousands)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

 

 

 

 

 

Income (loss) from operations

 

$

18,493

 

 

$

(5,428

)

Non-GAAP adjustments:

 

 

 

 

Stock-based compensation

 

 

32,664

 

 

 

39,245

 

Intangibles amortization

 

 

3,410

 

 

 

4,100

 

Acquisition and related transaction costs and one-time integration costs

 

 

1,683

 

 

 

982

 

One-time expenses related to strategic consulting services for operational review

 

 

 

 

 

1,265

 

Other cost-reduction and productivity initiatives

 

 

(3

)

 

 

 

One-time expenses related to advisory services for long-term strategy and growth

 

 

1,175

 

 

 

 

Legal fees related to the securities class action

 

 

347

 

 

 

141

 

Non-GAAP operating income

 

$

57,769

 

 

$

40,305

 

 

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

 

 

 

 

 

GAAP net income

 

$

18,412

 

 

$

576

 

Non-GAAP adjustments:

 

 

 

 

Stock-based compensation

 

 

32,664

 

 

 

39,245

 

Intangibles amortization

 

 

3,410

 

 

 

4,100

 

Amortization of discount and issuance costs on convertible senior notes

 

 

879

 

 

 

1,407

 

Exit costs related to closure and relocation of Russian operations

 

 

(2

)

 

 

(376

)

Acquisition and related transaction costs and one-time integration costs

 

 

1,683

 

 

 

982

 

One-time expenses related to strategic consulting services for operational review

 

 

 

 

 

1,265

 

Other cost-reduction and productivity initiatives

 

 

(3

)

 

 

 

One-time expenses related to advisory services for long-term strategy and growth

 

 

1,175

 

 

 

 

Legal fees related to the securities class action

 

 

347

 

 

 

141

 

Income tax expense effects (1)

 

 

 

 

 

 

Non-GAAP net income

 

$

58,565

 

 

$

47,340

 

GAAP net income per share:

 

 

 

 

Basic

 

$

0.24

 

 

$

0.01

 

Diluted

 

$

0.21

 

 

$

0.01

 

Non-GAAP net income per share:

 

 

 

 

Basic

 

$

0.76

 

 

$

0.62

 

Diluted

 

$

0.76

 

 

$

0.62

 

Shares used in computing GAAP net income per share:

 

 

 

 

Basic

 

 

76,823

 

 

 

75,949

 

Diluted

 

 

86,298

 

 

 

89,275

 

Shares used in computing non-GAAP net income per share:

 

 

 

 

Basic

 

 

76,823

 

 

 

75,949

 

Diluted

 

 

76,885

 

 

 

76,629

 

 

 

 

 

 

1) Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and our domestic valuation allowance position.

 

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

 

 

Three Months Ended

 

 

March 31, 2026

 

March 31, 2025

 

 

Stock-Based Compensation

 

Depreciation

 

Intangibles Amortization

 

Stock-Based Compensation

 

Depreciation

 

Intangibles Amortization

 

 

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue

 

$

6,307

 

$

11,964

 

$

3,410

 

$

7,184

 

$

7,783

 

$

4,100

Research and development

 

 

7,515

 

 

838

 

 

 

 

8,690

 

 

680

 

 

Sales and marketing

 

 

8,564

 

 

5

 

 

 

 

11,574

 

 

36

 

 

General and administrative

 

 

10,278

 

 

1,625

 

 

 

 

11,797

 

 

1,891

 

 

Total

 

$

32,664

 

$

14,432

 

$

3,410

 

$

39,245

 

$

10,390

 

$

4,100

 

 

 

 

 

 

 

 

 

 

 

 

 

FIVE9, INC.

RECONCILIATION OF GAAP NET INCOME (LOSS) TO NON-GAAP NET INCOME – GUIDANCE(1)

(In thousands, except per share data)

(Unaudited)

 

 

Three Months Ending

 

Year Ending

 

 

June 30, 2026

 

December 31, 2026

 

 

Low

 

High

 

Low

 

High

 

 

 

 

 

 

 

 

 

GAAP net income (loss)

 

$

(6,840

)

 

$

176

 

$

62,394

 

 

$

72,474

 

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

Stock-based compensation(2)

 

 

37,252

 

 

 

35,252

 

 

143,241

 

 

 

141,241

 

Intangibles amortization

 

 

3,404

 

 

 

3,404

 

 

13,580

 

 

 

13,580

 

Amortization of discount and issuance costs on convertible senior notes

 

 

912

 

 

 

912

 

 

3,686

 

 

 

3,686

 

Exit costs related to closure and relocation of Russian operations

 

 

 

 

 

 

 

(2

)

 

 

(2

)

Acquisition and related transaction costs and one-time integration costs(3)

 

 

3,040

 

 

 

2,040

 

 

8,317

 

 

 

7,317

 

Other cost reduction and productivity initiatives

 

 

 

 

 

 

 

(3

)

 

 

(3

)

One-time expenses related to advisory services for long-term strategy and growth

 

 

1,843

 

 

 

1,843

 

 

3,240

 

 

 

3,240

 

Corporate headquarter consolidation costs

 

 

9,000

 

 

 

8,000

 

 

9,000

 

 

 

8,000

 

Legal fees related to the securities class action

 

 

400

 

 

 

400

 

 

1,547

 

 

 

1,547

 

Income tax expense effects(4)

 

 

 

 

 

 

 

 

 

 

 

Non-GAAP net income

 

$

49,011

 

 

$

52,027

 

$

245,000

 

 

$

251,080

 

GAAP net income (loss) per share:

 

 

 

 

 

 

 

 

Basic

 

$

(0.09

)

 

$

0.00

 

$

0.83

 

 

$

0.96

 

Diluted

 

$

(0.09

)

 

$

0.00

 

$

0.73

 

 

$

0.85

 

Non-GAAP net income per share:

 

 

 

 

 

 

 

 

Basic

 

$

0.65

 

 

$

0.69

 

$

3.24

 

 

$

3.32

 

Diluted

 

$

0.65

 

 

$

0.69

 

$

3.22

 

 

$

3.30

 

Shares used in computing GAAP net income (loss) per share:

 

 

 

 

 

 

 

 

Basic

 

 

75,300

 

 

 

75,300

 

 

75,600

 

 

 

75,600

 

Diluted

 

 

75,300

 

 

 

75,300

 

 

85,400

 

 

 

85,400

 

Shares used in computing non-GAAP net income per share:

 

 

 

 

 

 

 

 

Basic

 

 

75,300

 

 

 

75,300

 

 

75,600

 

 

 

75,600

 

Diluted

 

 

75,400

 

 

 

75,400

 

 

76,000

 

 

 

76,000

 

 

 

 

 

 

 

 

 

 

1) Represents guidance discussed on April 30, 2026. Reader shall not construe presentation of this information after April 30, 2026 as an update or reaffirmation of such guidance.

2) Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.

3) Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed.

4) Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and our domestic valuation allowance position.

 

Contacts

Investor Contact:
Tony Righetti
SVP, Investor Relations
IR@five9.com

Five9, Inc.

NASDAQ:FIVN

Release Versions

Contacts

Investor Contact:
Tony Righetti
SVP, Investor Relations
IR@five9.com

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