Nylas Launches Professional Services Program to Help Product Teams Ship Faster

New onboarding packages and technical services give customers a guided path from integration to production — led by Chief Customer Success Officer Jo-Ann Chiam

SAN FRANCISCO--(BUSINESS WIRE)--Nylas today announced the launch of its Professional Services program — a structured set of onboarding packages and technical services designed to help product teams reach production faster and with fewer integration setbacks.

The program is the first major initiative led by Jo-Ann Chiam, who joined Nylas earlier this year as Chief Customer Success Officer. Chiam spent more than 20 years leading Customer Success organizations across SaaS companies, most recently as Chief Client Officer at AudienceView, where she built and scaled global onboarding, delivery, and support organizations. At Nylas, she leads the Customer Success, Technical Support, and Professional Services teams.

"Nylas processes more than 35 billion API transactions a month. That scale only matters if customers can build on it successfully," said Jeff Koets, CEO of Nylas. "The Professional Services program is a direct investment in that outcome. Jo-Ann has spent her career building teams where customer outcomes are the metric that matters, not just at renewal time, but from day one."

Nylas gives product teams a single integration for email, calendar, contacts, scheduling, and meeting intelligence — normalized across Gmail, Microsoft, and 250+ other providers. But access to reliable communications infrastructure is only part of the equation. Teams still need to navigate provider OAuth requirements, configure multi-environment authentication, design webhook architectures, and pass Google verification audits before they can ship.

The Professional Services program addresses exactly those challenges. It provides structured, expert-guided engagement across two offering types. For teams working through a full integration, Nylas offers three onboarding programs scaled to deployment complexity. Programs range from 30 to 90 days, and each includes a dedicated engineer, a mutual action plan, and a full documentation handoff at close. For teams that need targeted help on a specific challenge, Nylas offers à la carte sessions covering Google OAuth verification, provider OAuth app creation, architecture and workflow review, webhook best practices, and go-to-market strategy. A Proof of Concept engagement is also available for teams that need measurable validation before committing to an annual or multi-year agreement.

"The teams building on Nylas are shipping products that depend on communications data being accurate, normalized, and available in real time. What I've seen too often in this industry is companies treating implementation support as an afterthought, something customers figure out on their own after the contract is signed. Coding assistants can generate an integration, but they can't walk you through Google OAuth verification or absorb a breaking API update from Microsoft. We built the Professional Services program to close that gap, so teams reach production with confidence, not frustration," said Jo-Ann Chiam, Chief Customer Success Officer at Nylas.

Availability

The Nylas Professional Services program is available now for contract customers. For more information, visit the info page or contact the Nylas sales team.

About Nylas

Nylas is the communications data layer powering core product experiences and agentic AI workflows. Through a single integration, Nylas normalizes email, calendar, and contacts across Gmail, Microsoft, IMAP, and 250+ other providers, giving product teams reliable access to communications infrastructure without managing provider complexity. Nylas is SOC 2 Type II certified and compliant with ISO 27001, ISO 27701, HIPAA, GDPR, DPF, CCPA, and GLBA. Companies around the globe rely on Nylas to power productivity features, scheduling experiences, and workflow automation, unlocking billions of interactions every day. Learn more at nylas.com.