Zapier Extends Enterprise AI Governance Across Every Surface Where Building Happens

New controls, governed agents, and an open SDK give teams the tools to enable AI at scale — without losing visibility or control

SAN FRANCISCO--(BUSINESS WIRE)--Zapier today announced a major expansion of its enterprise governance capabilities, giving IT and security teams a unified policy layer that covers every surface where AI runs: no-code workflows, AI agents, MCP-connected AI assistants like Claude and ChatGPT, and SDK-built applications.

A new Zapier report surveying 200 enterprise executives found 93% say AI initiatives in their organizations fail to reach production at least occasionally due to governance constraints. 94% agree governance must shift from static policies and approvals to a continuously operating system embedded in how AI is built and run.

"Building has gotten very easy, very fast. And for most organizations, new ideas are already outrunning the guardrails around them," said Wade Foster, Co-founder and CEO of Zapier. "If building is everywhere, governance has to be everywhere too."

Before, governance was designed for a world where only a few people built things, in a few controlled places. That world is gone. Today's announcement is built for the one that replaced it.

New governance controls for every team and tool

Admins, department leads, and IT can set the rules for specific teams, workflows, and agents:

• App Access Controls: Decide which apps your team can access. Allow or block by workspace, team, or user, enforced across the Editor, Agents, and MCP.
• Action Restrictions: Then control what they can do inside each app. Ex. A sales rep can read and update contacts in HubSpot, but never delete them.
• Managed App Connections + Domain Restrictions: Manage how team members connect to apps in your account. With company-owned connections, you don't risk data flowing through personal accounts, or workflows breaking when someone leaves.
• Bring Your Own Model (BYOM): Know exactly where company data and knowledge is being processed. Route Zapier's Agents and knowledge processing, starting with AWS Bedrock, through your own infrastructure.
• Workspaces (GA end of Q2): Give each team their own environment with the apps, connections, and policies they need, and the guardrails you require.
• Log Streaming and Asset History: If something goes wrong, see exactly what Zapier touched, what failed, and when, streamed in real time to Datadog, Splunk, or your existing SIEM so your security team investigates where they already work.

Governance that follows you

Zapier Agents are now generally available, with Enterprise MCP support. Your teams can use agents and connect to your systems — off-platform or inside workflows — with the same controls that already govern the rest of Zapier.

Zapier SDK now in open beta

Connect your agent to literally anything — every app, every workflow, Zapier's full catalog — from any environment, governed by your policies. Available now at zapier.com/sdk.

All governance features are available now for Zapier customers at zapier.com/govern.

About Zapier

Zapier is an AI orchestration platform that connects more than 9,000 apps to help companies automate workflows and improve productivity. Since 2012, millions of users have trusted Zapier to automate everything from lead routing and data synchronization to customer conversations, all without writing code. From startups to Fortune 500 companies, organizations worldwide trust Zapier to accelerate growth through intelligent automation. Learn more at www.zapier.com.