Response BPO Joins Carenet Health, Exponentially Growing U.S. Healthcare Impact from South Africa

SAN ANTONIO--(BUSINESS WIRE)--Carenet Health (Carenet), a leader in healthcare engagement, today announced a meaningful addition to its global enterprise: Response BPO (Response), a fast-growing South Africa–based healthcare business process outsourcing and telehealth provider. This landmark move dramatically expands Carenet’s global footprint, adds a high-performance delivery hub in one of the world’s fastest-growing BPO markets, and significantly strengthens its ability to deliver empathetic, affordable, and clinically excellent care at scale.

“We couldn’t be more excited about Response and Carenet coming together,” said John Erwin, Carenet CEO. “This is a game-changing win-win for our clients and our teams. Response realizes the advantage of Carenet’s deep clinical roots and industry-leading patient engagement technology. Carenet gains a high-performing, healthcare-focused operation in South Africa that is growing fast and led by truly innovative people who know how to support client needs.”

Bringing these two organizations together creates immediate and powerful advantages for payer and provider clients facing rising costs, workforce shortages, and soaring consumer expectations. Clients now have another world-class, empathetic offshore option in South Africa, backed by Carenet’s full suite of resources, AI-powered technology, and clinical expertise.

South Africa is one of the most attractive global business services locations, offering access to a large pool of native English-speaking, highly educated talent with genuine empathy, strong service orientation, and deep familiarity with the U.S. healthcare environment—at roughly 70% lower cost than onshore delivery.

Carenet clients gain greater pricing flexibility and expanded capacity with an outstanding workforce; while Response clients gain access to Carenet’s proprietary AI-powered Intelligent Engagement™ platform, a full breadth of clinical and nonclinical services, and service delivery options across the U.S., Caribbean, Latin America, and the Philippines.

“There are many BPO companies out there, but none as deeply embedded in U.S. healthcare as Carenet,” said Jiri van Hintum, founder of Response. “We share the same philosophy and the same high bar for quality of care. Carenet connects our team and our clients to a larger healthcare network with incredible clinical capabilities, strong technology investments, additional geographies, and proven impact at scale.”

Response’s facilities in Durban, South Africa serve as a key foundation for the continued growth of its client relationships and talented teams under van Hintum’s leadership as Executive Vice President.

Yellowstone Capital Advisors supported Response throughout the process.

About Carenet Health

Carenet Health is the partner of choice for America’s leading payers, providers, and health technology & services companies – helping them grow and lower costs, as they make healthcare more accessible, affordable and effective. For more than 20 years, Carenet has combined advanced technology, data insights, clinical expertise, and global talent to drive operational efficiency, better experiences, and meaningful business and health outcomes. Learn more about how Carenet is Powering the Business of Healthcare at carenethealth.com.