KLAS Names Abridge #1 Market Leader for Ambient AI in Revenue Cycle Management for Second Year in a Row

Recognition driven by independent feedback from the nation’s largest and most complex health systems

SAN FRANCISCO--(BUSINESS WIRE)--Abridge, the leading enterprise-grade AI platform for clinical conversations, was named #1 Best in KLAS for Ambient AI in the Revenue Cycle Management category for the second year in a row.

The 2026 Best in KLAS Software and Services designation is based on direct feedback from healthcare organizations, reflecting both customer satisfaction and real-world impact. Customers highlighted the ability to drive tangible outcomes and deliver long-term value, as just two of the ways Abridge stood apart. Abridge earned the highest overall score based on independent customer feedback interviews from the nation’s largest and most complex health systems conducted by KLAS Research. This included A+ ratings across the customer experience pillars for Culture, Loyalty, Relationship, and Value.

“The Best in KLAS awards recognize the vendors who consistently deliver excellence through partnership with healthcare organizations,” said Adam Gale, CEO of KLAS Research. “Winning this award means customers trust you to help them succeed in our rapidly changing healthcare landscape. This means helping them to improve patient care, achieve better outcomes, and find true ROI. We’re honored to amplify the voice of providers and payers at KLAS, and to celebrate those vendors who turn feedback into action.”

This award is validation of the enterprise-grade AI platform Abridge has built in deep collaboration with more than 250 health system partners powered by a purpose-built system of intelligence for healthcare. Abridge is projected to support 80 million clinician-patient conversations this year, helping reduce administrative burden for clinicians and revenue cycle teams across every step of the patient care journey.

“What makes this recognition meaningful is the trust Abridge has earned at scale from the health systems we’re privileged to serve,” said Dr. Shiv Rao, CEO and Co-Founder of Abridge. “Enterprise-grade isn’t just about technology, it’s about delivering consistently high performance across a broad and growing customer base. This award reflects how our team and our partners combine to produce outcomes that are greater than any one of us alone, even in the most complex environments in healthcare.”

Even as the ambient AI landscape has changed over the past year, Abridge’s approach has remained consistent: partner deeply, innovate with purpose, and build trust over time. In a crowded and shifting category, this recognition underscores the durability of Abridge’s platform and the loyalty it continues to inspire.

ABOUT ABRIDGE

Founded in 2018, Abridge is the leading enterprise-grade AI platform for clinical conversations. Powered by a purpose-built system of intelligence for healthcare, the company is building real-time bridges between patients, providers, and payers. This year, Abridge is projected to support more than 80 million patient-clinician conversations across 250 of the largest and most complex health systems in the U.S. With deep EHR integration, support for 28+ languages, and 50+ specialties, Abridge is used across the entire care journey, including outpatient, emergency department, inpatient, and nursing workflows.

Abridge is setting the industry standard for the responsible deployment of AI across health systems. Features like Linked Evidence map AI-generated clinical documentation to source data, helping clinicians quickly trust and verify the output.

Abridge was awarded Best in KLAS for Ambient AI in 2025 and 2026, in addition to other accolades, including TIME Best Inventions of 2024 and 2025, CNBC Disruptor 2025, and Fast Company’s Most Innovative Companies 2025.

ABOUT KLAS

KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information. KLAS monitors vendor performance through interviewing thousands of healthcare providers representing healthcare organizations throughout the US and here and there across the globe. KLAS uses a simple methodology to ensure all data and ratings are accurate, honest and impartial to help create market moving moments. Learn more at klasresearch.com.