Spok Earns Top Client Satisfaction Scores for Ninth Consecutive Year

In the 2026 Black Book survey, Spok again ranks No. 1 in two healthcare IT categories

PLANO, Texas--(BUSINESS WIRE)--Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, achieved the top honors for the ninth consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated secure messaging and clinical communications solutions. Additionally, for the second consecutive year, Spok has been named as the leading performer of critical alert messaging and management solutions.

“These recognitions reflect the trust our healthcare partners place in us and our continued focus on supporting effective clinical communication,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “They also highlight our core mission to deliver reliable communication and collaboration solutions that support care teams and help improve patient care. Accolades such as these do not come without a best-in-class offering. I am proud of the product platform our team has built and our solid reputation with our customers.”

Spok attained the highest honors for customer satisfaction in 10 of the 18 key performance indicators that Black Book Research measures for secure messaging and clinical communications solutions, including messaging delivery speed and reliability, clinical workflow integration and optimization, scalability and future-proofing, and cost-effectiveness and ROI perception.

For the category of critical alert messaging and management solutions, Spok received the top-rated spot in 11 of the 18 key performance indicators, including closed-loop communication reliability, escalation logic and coverage reliability, role-based workflows and team coordination, and patient safety and clinical outcome contribution.

Black Book Market Research LLC measures customer satisfaction for secure messaging and clinical communications solutions across 18 operational excellence key performance indicators: Messaging Delivery Speed & Reliability; Ease of Implementation & Deployment; Interoperability & Standards Compliance; Vendor-Agnostic System Compatibility; Clinical Workflow Integration & Optimization; Customizability & Role-Based Configuration; Data Accuracy, Integrity & Auditability; Real-Time Notifications & Alerting Efficiency; User Interface & Mobile Usability; End-to-End Encryption & Data Security; Access Control & Multi-Factor Authentication (MFA); Scalability & Future-Proofing; Data Governance & Secure Message Retention; AI-Powered Smart Messaging & Workflow Automation; Predictive Analytics & Clinical Insights; Cost-Effectiveness & ROI Perception; Vendor Support & Responsiveness; and Market Leadership & Innovation Differentiation.

The 18 individual key performances for critical alert messaging and management solutions are: Clinical Workflow Efficiency & Time-to-Action; Closed-Loop Communication Reliability; Escalation Logic & Coverage Accuracy; Alert Prioritization Quality & Alarm Fatigue Mitigation; Alert Relevance & Actionability; Usability, Cognitive Load & Speed of Use; Adoption & Behavioral Compliance; Role-Based Workflows & Team Coordination; Cross-Setting Transitions of Care Support; EHR Integration Depth & Documentation Fit; Device, Alarm & Middleware Integration Performance; Delivery Performance in Real Conditions; Downtime Readiness & Operational Resilience; Security Confidence & Privacy Controls; Auditability, Traceability & Risk Management Utility; Administration, Configuration & Governance Manageability; Vendor Support, Implementation Quality & Responsiveness; and Patient Safety & Clinical Outcome Contribution.

Black Book's independent user surveys aim to inform healthcare technology buyers about vendors that exceed expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.