Verint Recognized as Market Leader in Frost & Sullivan’s Voice of Customer Analytics 2025 Report

Company Unifies Customer Experience Data with Best-in-Market VoC Data Analytics Tools

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered CX Automation bots, open platform flexibility and outcome-driven deployment model providing measurable business outcomes.

“Verint’s strategy is centered on helping brands start small, prove measurable impact quickly and scale confidently,” said Frost & Sullivan’s Principal Analyst, Michael DeSalles. “The company’s open, interoperable platform and deep CX Automation expertise make it a stand-out in the Voice of the Customer (VoC) analytics space.”

Aligned to Frost & Sullivan’s strategic imperatives, Verint stands out as a leader in shifting from reactive to predictive VoC analytics, mining unstructured data at scale, hyper-personalization driven by the power of AI and integrating VoC across channels to deliver unified insights.

Budderfly, an energy management services and solutions company, shares their outcomes from using Verint VoC: “Verint’s seamless integration with our systems through advanced data analytics has empowered us to make real-time decisions and directly address our evolving business needs," said Budderfly's Director of Customer Care and Advocacy, Kyle Bernier. "Thanks to the actionable insights Verint VoC delivered, we have been able to keep a demonstrable pulse on CSAT."

The Frost and Sullivan report highlights Verint’s:

• Broad portfolio strength, including Verint Intelligent Virtual Assistant, Verint Genie Bot, Verint Exact Transcription Bot and Verint Playback Summary Bot. The bots provide enrichment to signal collection, power insights-to-action and deliver AI business outcomes, now.
• Solutions that simultaneously elevate CX and reduce costs while increasing operational capacity.
• Interoperability with existing CRM, analytic systems, CCaaS and other enterprise systems.
• GenAI-driven automation to help enterprises achieve measurable outcomes in weeks.

“Market leadership recognition in the Frost Radar underscores the power of Verint Open Platform and our focus on helping customers achieve CX outcomes, now,” said Jaime Meritt, Chief Product Officer at Verint. “Our Engagement Data Hub helps brands drive action from behavioral data insights to improve satisfaction and resolve customer issues before even reaching the contact center.”

Download the Frost Radar: Voice of Customer Analytics, 2025 Report.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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