athenahealth Receives Frost & Sullivan’s 2025 New Product Innovator Recognition for its Market-Leading AI-Powered Documentation in Ambulatory Care

BOSTON--(BUSINESS WIRE)--athenahealth, a leading provider of network-enabled software and services for healthcare practices and systems nationwide, today announced it has received the prestigious New Product Innovation Recognition from Frost & Sullivan for its cutting-edge AI-powered documentation solution designed for ambulatory care. The recognition highlights the company’s Ambient Notes solution that leverages ambient AI to transform patient-provider conversations into structured clinical notes.

Frost & Sullivan’s New Product Innovation is its recognition given to organizations that demonstrate visionary product innovation, market-leading performance, and exceptional customer care. athenahealth emerged as the winner following an extensive, year-long evaluation of top contenders in the AI-enabled ambulatory documentation market.

“Standing out in a competitive AI-ambient market is no small feat, and this recognition underscores athenahealth’s dedication to innovative, user-centric designs,” said Chad Dodd, vice president of product management at athenahealth. “We are harnessing AI to reduce burnout and elevate patient care by delivering flexible, integrated solutions that we constantly iterate on to meet clinicians where they are.”

Frost & Sullivan’s independent analysis celebrated Ambient Notes as a breakthrough in addressing the growing complexity and administrative burdens faced by ambulatory care providers. Leveraging advanced natural language processing and multi-model AI, Ambient Notes transforms patient-provider conversations into structured, editable clinical notes in real time, eliminating manual data entry, improving note accuracy, and enabling clinicians to focus more on patient care.

Ambient Notes is fully integrated into the athenaOne clinical workflow, allowing clinicians to experience a single, consistent user experience that works the way they work. As the only electronic health record that supports multiple AI-powered ambient models simultaneously, practices and clinicians have the flexibility to choose from and switch between different industry-leading ambient models based on individual documentation needs and preferences. With each model, clinicians can activate ambient listening, conduct a visit, and have AI-generated notes directly placed into the patient encounter for review within seconds, all without leaving athenaOne.

As ambient intelligence and AI become foundational to next-generation healthcare, athenahealth’s Ambient Notes sets a new standard for operational efficiency, clinical quality, and provider experience in ambulatory care. This recognition affirms athenahealth’s dedication to advancing healthcare technology that drives measurable improvements in patient outcomes and provider satisfaction.

For more information about athenahealth’s Ambient Notes platform and its AI-driven innovation, visit https://www.athenahealth.com/solutions/ambient-notes.

About Frost & Sullivan

For more than six decades, Frost & Sullivan has become world‐renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success.

About athenahealth

Since 1997, athenahealth has been curing complexity for ambulatory healthcare practices and the patients they serve, empowering them to deliver the best possible care and business outcomes through innovative clinical, financial, and patient engagement solutions. athenahealth connects practices, health systems, payers, partners and patients to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Learn more at www.athenahealth.com.