Quantum Health Appoints Felicia Taylor as Chief Human Resources Officer to Drive People Strategy and Enterprise Growth

Felicia Taylor brings 20+ years of experience leading human capital transformation across high-growth companies

DUBLIN, Ohio--(BUSINESS WIRE)--Quantum Health, the most complete healthcare navigation solution, today announced the appointment of Felicia Taylor as Chief Human Resources Officer (CHRO). A strategic, results-driven executive with more than two decades of experience leading high-growth healthcare and technology organizations with a focus on people-first strategy.

“At Quantum Health, the mission to care for people is more than words — it’s lived through every interaction, every decision and every Warrior,” said Felicia Taylor. “I’ve built my career around transforming organizations through people, culture and purpose, and I see those same values deeply embedded at Quantum Health. I’m honored to join a team that leads with empathy, scales with excellence, and never loses sight of the human connection that defines its success.”

In her role as CHRO, Felicia will oversee Quantum Health’s people strategy across all aspects of human resources, including talent acquisition and development, total rewards and culture. She will also lead Warrior Services, a team dedicated to supporting the daily experience, safety and wellbeing of Quantum Health’s workforce. This includes enhancing the workplace experience by fostering a connected, supportive environment featuring thoughtful amenities such as a fresh, on-site cafeteria — and ensuring Warriors® have the space, resources and care they need to thrive, so they can, in turn, deliver exceptional service to all members they interact with.

With more than two decades of experience leading people strategy across high-growth, private equity-backed SaaS and healthcare organizations, Felicia has built a reputation for scaling global teams, driving cultural alignment and enabling business transformation. Most recently, she served as Chief People Officer at WebPT, a healthcare SaaS leader in outpatient rehab therapy, where she guided all people strategy across the U.S. and India. Felicia scaled operations globally and led people strategy for 1,300+ employees, integrating multiple acquisitions and achieving consecutive Great Place to Work® certifications.

Prior to that, Felicia served as CHRO at Trintech, where she led enterprise HR strategy for a global, remote-first software company, strengthening engagement and workforce agility during the post-COVID transition. Throughout her career, she has delivered measurable results in engagement, retention and leadership development while aligning human capital strategy with enterprise growth.

“Felicia is an exceptional leader who truly understands the power of people in driving business success and relates to our culture of caring for people in every step of their healthcare journey,” said Dayne Williams, Chief Executive Officer of Quantum Health. “She brings not only deep expertise in scaling organizations and uniting teams through growth and change, but also a genuine passion for creating environments where people can thrive. I’m thrilled to welcome her to Quantum Health as we continue to strengthen our culture and focus on being there for our members and clients every step of the way.”

Beyond her executive leadership, Felicia is deeply engaged in advancing leadership, education and community impact. She serves on the board of directors for Women with Promise, a North Texas nonprofit providing scholarships and mentorship to help women achieve economic independence. Passionate about developing future leaders, she actively mentors emerging HR professionals where her work reflects a consistent belief that when people grow, organizations thrive and that giving back is an essential part of leadership.

About Quantum Health

Quantum Health sets the standard for healthcare navigation, simplifying care journeys, improving outcomes and controlling rising costs for organizations of all sizes. Quantum Health provides more than 8 million members with a single point of contact throughout the full journey, delivering compassionate guidance and clinical expertise enhanced by predictive AI based on 26 years of proprietary consumer healthcare data.

In 2025, Quantum Health acquired leading healthcare technology company Embold Health, further strengthening its AI and provider search capabilities to guide members to the right care. As the only solution that engages continuously with providers to take immediate action at a member’s first moment of need, Quantum Health ensures healthier members, more productive employees and smarter healthcare spending.

To learn more about the company, visit www.quantum-health.com and connect with us on LinkedIn.