Forrester Honors Recipients Of Its 2025 Technology Awards For North America

The United States Department of the Navy, Takeda Pharmaceuticals, and Bank of America recognized for aligning their technology strategies to drive business growth

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that US military department the United States Department of the Navy, pharmaceutical company Takeda Pharmaceuticals, and US banking institution Bank of America are the 2025 winners of its Technology Awards for Technology Strategy Impact, Enterprise Architecture, and Data & AI Impact, respectively, for North America. These awards, which will be presented at Technology & Innovation Summit North America, recognize organizations that boost alignment across their companies’ technology strategy; enterprise architecture; and data, AI, and analytics capabilities to deliver measurable business value.

“This year’s award recipients are redefining how technology, enterprise architecture, and data are evolving into strategic drivers of innovation, resilience, and business transformation,” said Fred Giron, VP and senior research director at Forrester. “By fostering principles of alignment, trust, and adaptivity — the foundation of high-performance IT — these organizations are fueling business outcomes in substantial ways. We look forward to honoring this year’s Technology Award recipients at Technology & Innovation Summit North America.”

Information about Forrester’s 2025 Technology Strategy Impact Award winner and finalists:

• The United States Department of the Navy demonstrated speed and scale in deploying secure, mission-critical technologies across a globally distributed workforce. The Department of Navy achieved strategic alignment by shifting from compliance-driven IT to mission-focused outcomes, anchoring every initiative to top-level capability needs instead of legacy requirements. Additionally, its Innovation Adoption Kit (IAK) and “Accelerating Change Design Concepts” (ACDCs) reduced delivery cycles from months to weeks, while its generative AI assistant, DON GPT, scaled across departments and increased productivity. Along with its enterprise solution, Flank Speed, becoming the first secure cloud environment in the Department of War to implement all Zero Trust activities, the Department of Navy is committed to user and stakeholder trust through improving effectiveness, quality of service, and data-driven AI governance and privacy controls in AI deployments.

Commercial real estate services firm CBRE and telecommunications provider Verizon are this year’s finalists for Forrester’s Technology Strategy Impact Award.

Information about Forrester’s 2025 Enterprise Architecture Award winner and finalists, presented in partnership with The Open Group:

• Takeda Pharmaceuticals has been recognized for outstanding enterprise architecture, spotlighting its innovative Business Architecture Framework (BAF), a 10-step methodology that integrates TOGAF, ArchiMate, innovation management, and agile delivery. Embedded across Takeda’s global operating model, BAF drives transformation in research & development, manufacturing, and quality while enabling real-time governance, architectural reuse, and tight alignment with business strategy. The award also acknowledges Takeda’s forward-thinking launch of an enterprise GenAI hub, and the successful deployment of over 60 generative AI solutions that have enhanced SOP analysis productivity, reduced training costs, and improved compliance — demonstrating Takeda’s industry leadership and commitment to digital transformation.

Finalists for Forrester’s 2025 Enterprise Architecture Award include insurance and investment solutions provider Manulife and telecommunications provider Verizon.

Information about Forrester’s 2025 Data & AI Impact Award winner and finalists:

• Bank of America is being recognized for its enterprise-wide AI strategy, embedding scalable capabilities across its operations and employee training. The bank’s flagship AI assistant, Erica, developed in-house and launched in 2018, showcases rapid prototyping and seamless human-AI integration. Through its virtual assistant for employees, Erica for Employees, the bank has reduced IT service desk calls by 50%, and achieved 90% internal adoption. With more than 1,500 AI and machine learning patents and tools like CashPro Forecasting, Bank of America leads in innovation, trust-building, and measurable impact in AI transformation. Their responsible AI strategy ensures human oversight, transparency, and accountability for all outcomes.

KBTG, the IT enabler for banking group Kasikornbank, and full-truckload motor carrier Swift Transportation are the finalists for Forrester’s 2025 Data & AI Impact Award.

Forrester Technology Award recipients will share their success stories at Technology & Innovation Summit North America, taking place in Austin, Texas, and digitally, November 2–5, 2025, a top event for technology leaders to master strategies and uncover key insights for navigating complex technology challenges and delivering successful business outcomes.

Resources:

• Read more about this year’s winners and finalists for Forrester’s 2025 Technology Strategy Impact, Enterprise Architecture, and Data & AI Impact Awards.
• Register to attend Forrester’s 2025 Technology & Innovation Summit North America.
• Learn more about Forrester’s 2026 predictions for tech leadership and AI.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit Forrester.com.