PS Advisory Client LWCC to Share Award-Winning Salesforce Transformation at ITC Vegas Celent Kickoff Summit

LAS VEGAS--(BUSINESS WIRE)--PS Advisory, a Salesforce consulting partner serving the insurance industry, announced that Cody Dickinson, Vice President of Information Technology at LWCC, will speak at the Celent Kickoff Summit: Disrupt, Decode, Deliver: The Future Hits Fast during ITC Vegas, October 14–16 at Mandalay Bay. Dickinson will join the session Underwriting Modernization – New Tech, New Rules on Tuesday, October 14, from 3:00 to 3:30 PM.

LWCC earned a Celent Model Insurer Award for legacy modernization after achieving measurable improvements across distribution, underwriting, and agent experience with Salesforce, implemented by PS Advisory.

Results include:

• Submission intake time cut from 20–30 minutes to about 5 minutes
• Underwriting straight-through processing (STP) increased from 40% to 71%
• Endorsement automation improved from 0% to 50% STP
• Agency visit report prep reduced from 2–3 hours to 15 minutes
• Launch of a unified underwriting workbench and redesigned broker portal

“LWCC’s transformation is exactly what carriers tell us they want from Salesforce today: front-to-back improvements that lift producer experience and underwriting capacity,” said Andrew Bartels, CEO of PS Advisory. “We’re thrilled Cody will share LWCC’s journey and lessons learned with the ITC audience.”

The Celent Kickoff Summit gathers insurance leaders and innovators to explore the next wave of change in underwriting, AI, and modernization. The session sets the tone for ITC Vegas 2025.

Meet PS Advisory at ITC Vegas

PS Advisory consultants and industry experts will be available for meetings during ITC Vegas (October 14–16) and in the weeks following.

To connect, visit psadvisory.com/events/itc-vegas-2025 or email [e-mail].

About LWCC

LWCC is a private, nonprofit mutual insurer specializing in workers’ compensation in Louisiana, serving over 18,500 businesses and 160,000 workers. The company leveraged Salesforce and Synatic/MuleSoft for modernization, real-time analytics, and automation.

About PS Advisory

PS Advisory (psadvisory.com) is a Salesforce implementation partner focused on insurance, helping carriers and agencies modernize distribution, underwriting, and policyholder experience.

Editor’s Note: ITC Vegas 2025 runs October 14–16 at Mandalay Bay, Las Vegas. The featured session Underwriting Modernization – New Tech, New Rules is on Tuesday, October 14, from 3:00–3:30 PM.