NWN Secures Patent for Experience Management Platform, Cementing AI-Powered IT Managed Services Leadership Position

Patent Issuance Validates and Protects Unique Approach to Collecting, Correlating and Analyzing Real-Time Data Across IT Environments

BOSTON--(BUSINESS WIRE)--NWN, the leading AI-powered technology solutions provider, today announced that the United States Patent and Trademark Office (USPTO) will be issuing a patent providing the company with broad coverage for the core intelligence underpinning its proprietary Experience Management Platform (EMP). The newly issued patent, titled, “System and Method for Unified Communication Monitoring,” validates and protects NWN’s unique approach to collecting, correlating and analyzing real-time data across complex IT environments.

EMP is a unified platform for AI-powered managed services that provides full visibility, centralized control and co-managed IT operations for the digital-first workplace. It leverages agentic AI, automation and proactive monitoring to enable predictive support services that reduce resolution times and increase productivity. EMP integrates advanced capabilities, such as AiVA, DEX and Asset Assurance, to maximize efficiency and empower both employees and IT teams.

“EMP is the intelligence layer that transforms NWN’s managed services into a strategic advantage for our customers,” said Jim Sullivan, President and CEO of NWN. “This achievement is a testament to our team’s talent and reinforces our innovative approach to delivering secure, scalable and personalized AI-powered experiences that drive measurable outcomes in the modern workplace.”

Key EMP features and capabilities covered under the newly granted patent include:

• Model-based analytics representing live device states across clusters, data centers, and customer environments
• Threshold-based anomaly detection for latency, disconnections, and error accumulation
• Subnet impact analysis using last-known IP mapping and model correlation
• Automated device reset and remediation workflows
• Plugin-based data collection that prevents system overload while maintaining visibility

EMP enables organizations to optimize NWN’s award-winning integrated service offerings, including Intelligent Workplace, Customer Experience, Managed Devices, Cybersecurity, Intelligent Connectivity and Intelligent Cloud. Its customizable dashboards deliver tailored insights, and AI-powered analytics offer actionable intelligence to meet evolving demands. For more information, visit https://nwn.ai/managed-services/.

About NWN
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.