Electric Cars Are the Future. VinFast Wants to Make Owning One Effortless

MARKHAM, Ontario--(BUSINESS WIRE)--VinFast’s strategy in Canada centers on giving owners confidence in their purchases, with its two SUV models backed by an industry-leading 10-year warranty.

Today’s EVs are safer, smarter and more reliable than ever. Advances in battery technology, onboard software and vehicle design have brought features once exclusive to luxury sedans into the mainstream. Every new model, even in the mid-price segment, offers compelling range, high-resolution touchscreens and advanced driver-assist systems that rival those of long-established brands.

Yet the true test of any car comes after the sale. Drivers know that prompt, competent service can make or break long-term satisfaction. A delayed repair or an unresponsive service can quickly turn early enthusiasm into buyer’s remorse. And in Canada, a robust warranty and a dependable service network are essentials in a country that spans six time zones and a climate that ranges from bitter cold to scorching heat.

VinFast’s approach begins with one of the most generous warranty packages the industry offers. Each of its models—the mid-size VF 8 with up to 412 km of range and the full-size VF 9 that seats seven—carries a 10-year or 200,000-kilometre bumper-to-bumper guarantee and a 10-year unlimited-km battery warranty under normal usage.

“10-year warranty is definitely the easy decision to pick up the VF8 and additional peace of mind,” said retiree Dien Do, a VF 8 owner.

For charging convenience, VinFast has partnered with local networks and integrated its mobile app with 95 percent of public charging stations across North America. The VinFast app provides more public charging options than any other OEM or third-party app, granting owners access to over 100,000 Level 2 AC and DC fast chargers . It also enables users to book service appointments and summon roadside assistance through a single interface.

Industry data underline the importance of these measures by VinFast. A 2024 survey by Capgemini Research Institute found that 57 percent of car owners who are unhappy with post-purchase service would consider switching brands within 18 months¹, and nearly 80 percent rank warranties as a key factor in their buying decision². By combining class-leading coverage with local service partnerships, VinFast aims to convert these wary customers into lifelong advocates.

But VinFast’s commitment goes beyond warranties and service accreditation. The company offers software updates for infotainment and driver-assist systems. Whether it’s refining the user interface or improving the drive handling or even adding new features, these upgrades keep vehicles performing at their best.

For Canadian drivers weighing their first EV purchase, VinFast’s model offers a clear proposition: two well-equipped SUVs, one of the strongest warranty packages in the business, and a growing network of service partners across the country. Its focus on after-sales support represents a practical step toward making electric-vehicle ownership as effortless as promised.

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^1 https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/

^2 https://business.yougov.com/content/46954-beyond-the-ride-the-importance-of-car-warranties-and-maintenance-plans