OneShield to Launch Industry’s First AI Hub to Accelerate Safe and Scalable Insurance Innovation

MARLBOROUGH, Mass.--(BUSINESS WIRE)--OneShield, a leading provider of core insurance technology solutions for property and casualty insurers and MGAs, today announced the launch of the OneShield AI Hub, the industry’s first centralized environment for the secure development, deployment, and governance of artificial intelligence (AI) solutions within the insurance software ecosystem.

The AI Hub will serve as a centralized, secure environment where OneShield team members, clients, and partners come to learn, build, and deploy AI solutions tailored to the OneShield ecosystem. At launch, it will provide internal teams with a foundational set of AI agents and tools powered by large language models (LLMs), enabling the safe, secure, and accelerated delivery of high-impact use cases. Doug Moore, Chief Innovation Officer, described the AI Hub as a breakthrough in how AI solutions are being designed with industry-standard interoperability. “What makes the AI Hub special is its intentional design for interoperability and scale,” Moore said. “By grounding our use cases in Model Context Protocol (MCP) and Agent-to-Agent (A2A) standards, we’re not just automating, we’re laying the foundation for a truly intelligent, collaborative ecosystem across carriers, MGAs, and third-party tools.”

The OneShield AI Hub will house use cases currently in development across the company’s core product lines: OneShield Enterprise (OSE) and OneShield Market Solutions (OMS). Liza Petrie, President of OneShield Enterprise (OSE), highlighted the transformational potential of one of the first use cases: “We’re leveraging AI to rethink how we configure and deploy products fundamentally. One of our first use cases leverages an AI agent that can parse and structure SERFF filings in minutes. What once took hours of manual effort now takes seconds, and this is just the beginning.”

Rex Blazevich, President of OneShield Market Solutions (OMS), emphasized how the AI Hub will streamline delivery while amplifying the value of existing work: “AI use cases like automated claims triage and intelligent policy summarization are already underway. What the AI Hub gives us is a shared foundation of tools, security, and governance that accelerates delivery while ensuring quality and compliance.”

Tony Villa, CEO of OneShield, added, “I am excited to show our customers and partners the future of insurance technology being built by the OneShield team. I look forward to seeing how the AI Hub transforms not only how we build and deliver software but also how we empower insurers to operate faster, smarter, and with greater agility than ever before. This is more than a technology launch; it's the start of a new era of intelligent insurance operations.”

About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes. OneShield's SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics. Designed specifically for personal, commercial, and specialty insurance, our solutions support over 90 lines of business. OneShield's clients, some of the world's leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership. Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices in India.

For more information, visit OneShield.com