Glassbox Appoints Ido Ophir as Chief Customer Officer

Strategic hire to lead customer success and deepen Glassbox’s investment in delivering long-term client value

NEW YORK--(BUSINESS WIRE)--Glassbox, a leading provider of digital experience analytics for web and mobile applications, announced Ido Ophir as its Chief Customer Officer. In this newly created executive role, Ophir will work with the company’s leadership team to scale global success programs, strengthen executive partnerships, provide upscaled service for larger enterprises and deliver measurable outcomes for clients.

Ophir brings more than 20 years of experience in enterprise software, with deep expertise across customer success, product and professional services sectors. Prior to joining Glassbox, Ophir spent more than a decade at Personetics, where he built and scaled its global customer success and professional services organizations. Ophir has also held key roles at NICE Actimize and helped establish the company as a market leader in financial crime and compliance.

“Glassbox is built on the idea that better data leads to better experiences,” said Alex Assim, Chairman of Glassbox. “Our clients, particularly in the financial services space, expect not just insights, but a strategic partner who understands their priorities and helps them realize long-term value. Ido’s experience scaling global customer organizations in highly regulated industries makes him the ideal leader to help us deliver on that promise.”

Last month, Glassbox was named a 2025 TrustRadius Top Rated Award Winner, recognized by customer reviews as a top player in the marketing software category. Ophir joining as CCO helps further Glassbox’s commitment to its customers and their satisfaction.

“Glassbox is uniquely positioned to help financial institutions and other enterprises turn customer behavior into meaningful business outcomes,” said Ophir. “My focus is on ensuring every client receives the strategic partnership, executive engagement, and measurable results they expect from a mission-critical platform. We have the opportunity to redefine what best-in-class customer experience looks like in regulated industries, and I’m excited to join a team that’s making that a reality.”

About Glassbox:
Glassbox is a leading AI-driven platform that captures, analyzes and optimizes user interactions across all digital channels, including web and mobile. Trusted by the world’s top enterprises in highly regulated industries, Glassbox helps organizations enhance digital experiences, improve brand loyalty and drive revenue growth. By providing 100% user session capture, real-time alerts and AI-powered insights, Glassbox empowers businesses to identify and resolve customer challenges, ensure accessibility and prevent fraud attacks. Industry leaders such as Citi Bank, SoFi and Credit.com rely on Glassbox to transform data into actionable decisions. To learn more, visit www.glassbox.com.