Glia Interact 2025 To Highlight How Businesses Achieve Efficiency and Experience in the AI Era

Astronaut-turned-author and entrepreneur Col. Chris Hadfield to keynote industry conference; Glia customers and experts unite to take contact centers “Above & Beyond”

NEW YORK--(BUSINESS WIRE)--Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, today announced Interact 2025, its fourth annual industry conference, taking place Oct. 12-15 at Hilton San Diego Bayfront.

With a theme of “Above & Beyond,” the conference will provide Glia customers, future customers and partners with a mix of inspiring keynotes, collaborative breakouts, interactive workshops and peer networking opportunities. Glia has designed sessions for organizations just beginning their AI journey and those already using it to transform their contact center. Regardless of current AI adoption, attendees will leave ready to drive immediate impact in their organizations.

Col. Chris Hadfield, astronaut, high-tech entrepreneur and acclaimed TED speaker with over 20 million views, will keynote the event. Drawing from his five bestselling books, notably “An Astronaut’s Guide to Life on Earth,” Hadfield will explore the parallels between space exploration and the strategic integration of emerging technologies. Glia co-founders Dan Michaeli and Justin DiPietro will take to the main stage, along with Justin Robbins, founder and principal analyst at Metric Sherpa, who will present his latest research on AI in the contact center and provide organizations with insights to support successful implementation.

“The impact of AI on the contact center represents one of the most significant operational shifts we’ve seen in decades,” Robbins said. “What makes Glia’s Interact conference so interesting is the ability to cut through the noise and hear from real organizations using AI. I’m excited to take in their stories and present new research that will reveal how AI is actively reshaping the value of the contact center.”

New this year, attendees can maximize their on-site Interact experience with two specialized pre-conference training sessions. The technical track offers attendees hands-on administrative training for platform optimization, while the strategic leadership track provides executives with frameworks that support organizational transformation.

“The energy and expertise coming together at Interact 2025 is incredible. From Col. Hadfield’s boundary-pushing inspiration to interactive workshops and a slew of innovative customers sharing their real-world stories, Interact is where we’ll explore how to finally eliminate the efficiency-experience tradeoff that businesses have faced for years,” Michaeli said. “This is our favorite week of the year — where the Glia community comes together to share, network and learn.”

Several notable partners have already signed on to sponsor Interact 2025, including Creovai, Illuma and Solutions by Text. Attendees will have the opportunity to network with these premier providers and learn more about how they partner with Glia to transform customer interactions.

Interact 2025 will again feature the Catalyst Awards, engaging Ask the Experts stations and the Glia Village — a diverse show floor featuring more than 20 interactive stations and opportunities to demo the entire Glia platform.

To learn more about Interact 2025, pre-conference training and registration, visit glia.com/glia-interact.

About Glia

Glia is the leading customer interactions platform for industries where trust and relationships are everything. Glia unifies voice and digital using ChannelLess^® Architecture, creating the perfect balance of human and Responsible AI. With Glia’s AI for All™, organizations solve the efficiency vs. experience trade-off by using AI to automate customer interactions, elevate agent performance, and transform reporting and insights for leaders. Glia has been named a Deloitte Technology Fast 500™ company for five consecutive years and is certified as a Great Place to Work (with a 98% employee satisfaction rating). With an industry-leading 73 NPS score across over 650 organizations, the company has raised over $150 million in funding from top investors and was recently valued at over $1 billion. Learn more at glia.com.