Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market

New Specialized Offering Delivers Alorica’s Large-Scale Trusted Expertise to Meet the Demands of a Niche Clientele

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader in digitally powered customer experiences (CX), today announced the launch of CX2GO, an instant, plug-and-play contact center solution tailored for startups, small and medium-size businesses as well as fast-growing companies operating within a leaner CX framework. Designed specifically for emerging B2C brands in mind—across key sectors like fintech, health tech, retail, consumer packaged goods (CPG) and new economy—CX2GO provides access to a skilled workforce, proven processes, advanced technology and real-time insights—enabling brands to scale quickly, meet rising consumer expectations and drive continued growth amid economic volatility.

Leveraging CX2GO, organizations are empowered to deliver customer support across voice, chat, email, social and back-office channels without the complexity of traditional outsourcing models. Companies can also scale up or down with ease through flexible staffing, from 8x5 to 24/7 scheduling, and transparent pricing. Each deployment includes 50 or less agents, expert team leads, Quality Assurance (QA) and training support, as well as a dedicated account manager to ensure excellence from day one. For a more seamless transition, clients have the option of running CX2GO on the secure Genesys Cloud® platform or integrating with their own systems, benefiting from predictive routing, in-depth performance reporting and real-time operational insights.

“We’re excited to extend Alorica’s deep expertise to a new customer base. What started as a successful pilot program quickly became the impetus for officially launching CX2GO,” explained Alorica’s Co-CEO Max Schwendner. “Whether you’re a growth-stage company, a rapidly scaling tech brand, or a digital-first business navigating increased demand, CX2GO is built specifically to meet you and your customers where you are. Our flexible and reliable model frees up our fastest-growing clients so they can focus on future innovation while we manage and protect their customer interactions.”

According to the Commerce Institute, there’s been a 56.7% surge in new business applications since 2019—a clear sign that entrepreneurship is accelerating. These emerging companies need rapid, scalable CX solutions, which CX2GO delivers. Hyper-growth brands have already experienced strong initial results:

• Major sports streaming platform reduced training time from 40 to 12 hours, boosting Net Promoter Score by 15%
• Global consumer electronics company cut average handle time by 39 seconds and improved call resolution by 33%
• Online education provider exceeded CSAT (customer satisfaction) and quality goals while keeping agent attrition under 5%

“It’s because of Alorica’s entrepreneurial spirit and keen ability to pivot our strategic approach on behalf of our clients—big, small and everything in between—that we’re able to package and deliver this tailor-made solution,” shared Mike Clifton, Alorica’s Co-CEO. “During a time of heightened risk, this gives companies control where it matters most: their customer experience. For those that are scaling quickly or facing economic headwinds, CX2GO brings consistent, high-quality support that protects revenue, reduces risk and keeps business moving forward.”

CX2GO is backed by Alorica’s expansive global footprint, offering flexible deployment options across the Philippines, India, and Latin America. In the Philippines, a well-known global hub for voice-related services, Alorica operates 15 sites with a highly educated, tech-savvy workforce. In India, CX2GO taps into deep digital expertise, co-located with Alorica IQ, to drive innovation and transformation. Across nine Latin American countries, Alorica offers bilingual English and Spanish support, cultural alignment with the U.S. and proven excellence in digital CX and tech support. Whether onsite, hybrid or remote, CX2GO ensures consistent service and accelerated scalability to meet every business need.

To learn more about CX2GO, visit: www.alorica.com/cx2go

About Alorica

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.