Alorica Redefines Digital Trust & Safety with AI-Driven, Human-Enhanced Model

First-of-its-kind solution proactively combats digital threats leveraging intelligent automation and expert human oversight

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader in tech-powered customer experiences (CX), today announced its next-generation Digital Trust & Safety platform, integrating advanced AI technology with human expertise to deliver proactive, scalable protection across digital communities. The groundbreaking solution offers sophisticated automation, continuous learning capabilities and expert human review—ensuring unparalleled compliance, efficiency and user safety.

“As online platforms expand rapidly, traditional Trust & Safety services are struggling to address increasingly sophisticated threats,” said Mike Clifton, Alorica’s Co-CEO. “Our advanced model leverages a powerful, proven AI infrastructure combined with our unique human-in-the-loop decision-making expertise. This integrated approach allows us to rapidly detect and neutralize threats, ensuring safer digital experiences, stronger brand protection and vastly reduced operational costs for our clients.”

Alorica’s enhanced platform continuously learns from human moderation feedback, driving improved accuracy and reducing manual oversight requirements. It results in faster, smarter decisions in key areas including content moderation, fraud detection and policy enforcement, without significant resource expansion.

Key Benefits of Alorica’s Digital Trust & Safety Platform:

• Accelerated Threat Detection: Identifies up to 64% more harmful content and malicious actors with insights up to 500 times faster than traditional methods.
• Increased Accuracy and Reliability: Achieves an 89% reduction in decision-making errors through real-time, contextually informed AI analysis coupled with expert human oversight.
• Deep Analytics and Continuous Improvement: Provides real-time threat detection metrics, advanced reporting capabilities and continuous feedback loops to optimize moderation effectiveness.
• Operational Efficiency and Scalability: Reduces operational costs by more than 65%, optimizing existing workflows and enabling seamless scalability.
• Holistic Governance and Cultural Sensitivity: AI-driven automation complemented by human moderation ensures nuanced and culturally sensitive enforcement of digital policies.

“Our integrated 'Human + AI' strategy creates a new standard for Digital Trust & Safety, enabling brands to achieve greater accuracy and efficiency while substantially cutting operational costs,” said Max Schwendner, Alorica’s Co-CEO. “We are embedding digital safety by design into every engagement, empowering companies to confidently navigate complex digital ecosystems without extensive resource commitments.”

Currently, Alorica supports thousands of content moderators across multiple regions, resolving millions of dollars in fraud annually and moderating billions of content pieces globally in more than 20 languages. Alorica’s proven moderation model boasts an industry-leading employee retention rate and meaningful cost-saving results for clients across various sectors. The company also maintains industry leadership in moderator well-being through its Moderator Wellness Program, which includes dedicated clinical psychologists in each geography providing culturally attuned, professional care and consistently achieves high engagement and satisfaction ratings above 85%.

For more information, visit www.alorica.com/digital-trust-safety.

About Alorica

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.