Avangrid’s First Time Right Autopilot Transforms Field Operations with Generative AI

Generative AI solution built with Amazon Bedrock helps technicians quickly find and resolve challenges at operating wind facilities

Results in faster troubleshooting, reduced downtime, and optimized operational efficiency

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc., a leading energy company and member of the Iberdrola Group, today announced that it has deployed a new solution built to transform field operations, resulting in faster troubleshooting and optimized operational efficiency. The solution, called First Time Right Autopilot (patent pending), puts the power of generative artificial intelligence (AI) into the hands of Avangrid field technicians to help them efficiently identify and resolve issues on wind turbines, putting the turbines back into service more quickly and ensuring these facilities continue to generate electricity for homes, businesses, and industry across the country.

The process begins when a field technician encounters an issue. They immediately engage the AI-powered autopilot integrated into their mobile device through voice or text. First Time Right Autopilot gathers pertinent information to narrow down the problem’s nature and scope before providing the technician with detailed, step-by-step instructions, often supplemented with relevant documentation or instructional videos. It effectively puts a seasoned engineer next to the technician who can guide them through the diagnostic process.

“The First Time Right Autopilot is the perfect example of Avangrid and Iberdrola leading the way when it comes to innovation in our sector,” said Pedro Azagra, Avangrid CEO. “By leveraging generative AI to provide real-time, expert-level support, we are empowering our technicians with the tools they need to improve reliability and efficiency within our fleet. This is a testament to our commitment to shaping the future of energy through continuous innovation and technological advancement."

This transformative tool was built using Amazon Bedrock, AWS’s service that offers a choice of high-performing foundation models (FMs) from leading AI companies. Avangrid trained FM models with its extensive knowledge base of Operations and Maintenance advanced engineering guides and processes. The result is a powerful tool that helps field personnel make informed decisions faster and maximizes operational performance.

“We are excited to work with Avangrid and Iberdrola to create immediate business value with our industry-leading generative AI technology,” said Joseph Santamaria, Director, Solutions Architect, AWS Energy. “AI, and Generative AI in particular, are transforming the Power and Utility industry, from grid operations and asset management to worker safety and back-office efficiencies, with the collaboration between Avangrid and AWS being a leading example.”

First Time Right Autopilot has been deployed to two Avangrid wind plants, one in Iowa and another in New York.

“We were one of the first within Avangrid to use First Time Right Autopilot and it demonstrated good performance for our technicians,” said Ryan Haley, senior manager of field operations at Avangrid. “It is a very promising tool that will get even better as we train the AI models with more information.”

Avangrid expects to deploy the solution across its fleet later in 2025. The Company is evaluating additional ways it can use this powerful tool to improve business performance

About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England and in 2024. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.