GoTo Introduces GoTo Connect AI Receptionist: The Ultimate Practical Tool for Smarter Business Communications

AI Receptionist, the first of the new GoTo Connect Digital Workforce solutions, transforms SMB customer service with an always-on digital front desk, ensuring that businesses never miss an opportunity

BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today announced the general availability of GoTo Connect AI Receptionist. This is the first offering in GoTo Connect Digital Workforce, the company’s new innovative suite of capabilities built to complement human employees. GoTo Connect AI Receptionist is a 24/7 smart assistant that never misses a call, helps automate simple tasks, and delivers better service faster. AI Receptionist uses practical generative AI technology to enhance customer interactions, reduce costs, and offer immediate business value to small and mid-sized businesses (SMBs) with nearly zero configuration.

Part of the GoTo Connect platform, AI Receptionist tackles the most common communication challenges businesses face and eliminates missed opportunities, reduces operational inefficiencies, and provides easy to set up, tailored customer support. Acting as the ultimate 24/7 digital front desk, AI Receptionist greets callers with friendly and reliable, human-like conversations in more than 10+ languages, intelligently routes them to the right destination, and resolves routine inquiries by tapping into knowledge bases and FAQs, with more advanced features coming later this year.

"GoTo Connect AI Receptionist isn't just a tool – it's a revolution for SMBs challenged to do more with less. With generative AI at its core, this solution doesn't just answer calls. It provides businesses with an always-on, intelligent virtual receptionist that delivers immediate value to the existing workforce by handling peaks in call volume, supporting agents during off hours, and tackling mundane tasks to leave employees free to focus on the most valuable work,” said Olga Lagunova, Chief Product and Technology Officer at GoTo. “AI Receptionist is just the start of our GoTo Connect Digital Workforce capabilities. Pairing AI features with employee skills is the future of customer communication and a win-win for businesses and customers alike."

GoTo Connect AI Receptionist directly addresses the needs of SMBs, including:

• Zero missed opportunities: Provides always-on coverage, ensuring no new leads or customer opportunities fall through the cracks. Delivers AI-powered follow-ups via email or through Customer Relationship Management (CRM) tools – even after business hours or when wait-times are long during unexpectedly high call volumes.
• Save time and serve customers better: Leverages knowledge bases and FAQs to automatically resolve common inquiries and seamlessly hands off complex or high value conversations to teams. This enables businesses to reduce average handle time (AHT) and improve first-call resolution, driving efficiency and maintaining business continuity while improving the overall customer experience.
• Easy to set up, easy to trust: AI Receptionist is ready to go in minutes, with reporting to monitor all interactions so teams can confidently put AI to work. Admins can define clear rules to guide how the AI handles and responds to various interactions to maintain professionalism and accuracy, reducing errors and ensuring consistent support. Unlike other solutions that are expensive and time consuming to configure, GoTo Connect allows seamless observation of the bot behavior for correction and optimization on the unified platform.
• Customer support, your way: Tailors the voice and personality of the AI Receptionist to reflect the tone of the business, supporting 10+ languages such as international and American English, Portuguese, French, Spanish, German, and more to maintain brand consistency across all customer interactions.

Now generally available, SMBs in GoTo’s beta program had this to say about the new offering:

• "I was impressed by how quickly and accurately GoTo Connect AI Receptionist delivered information. AI Receptionist can answer FAQs like hours of operation or holiday schedules without tying up queues. That’s critical for letting agents focus on high-priority tasks,” said Armando Kling, Telecommunications Engineer at MV Transportation. “GoTo Connect AI Receptionist works great! It’s interactive and fast and we can easily see AI Receptionist scaling to handle calls seamlessly with game-changing features like custom greetings, FAQs, and multilingual support."

• "GoTo Connect AI Receptionist is absolutely something I’d want. Anything that takes pressure off my team is a huge win," said Brian Lawhorne Vice President of IT at Unio Health Partners.

• "GoTo Connect AI Receptionist is what we've been looking for,” said Megan Walker, Sales Recruiting Manager at DoorDriven. "GoTo's AI Receptionist has solved the problem of employees having to give out personal numbers and getting flooded with service calls that aren't part of their role. We no longer need to manually filter sales calls – they’re automatically taken care of by AI Receptionist. It’s been really helpful."

To learn more, please visit: https://www.goto.com/connect/ai-virtual-receptionist

About GoTo
GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.