Samsung Electronics Canada Customer Service Wins Bronze in ‘Best Use of Omni Channel' at International CX Awards 2024

TORONTO--(BUSINESS WIRE)--Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in November 2024, Samsung was the Bronze Award Winner of the prestigious award category for 'Best Use of omni-channel.' This achievement highlights the company's commitment to delivering exceptional customer service across multiple channels.

Samsung's case study focused on its Omni AI support system, which will utilize advanced artificial intelligence technology to empower customers with personalized and proactive assistance. By leveraging AI, Samsung will be able to offer tailored solutions and enhance the overall customer experience.

The award recognizes Samsung's efforts in utilizing innovative technologies to revolutionize customer service. With three core benefits, including AI-integrated customer care, round-the-clock virtual visual support and remote support, as well as proactive services enabled by SmartThings smart plugs and home appliances remote management, Samsung continues to be a leader in providing seamless omni-channel support.

Samsung Electronics Canada Customer Service was also the Bronze Stevie® Winner in the Customer Service Department of the Year category of the International Business Awards '24 organized by Stevie Awards. This remarkable achievement showcases Samsung's unwavering commitment to delivering outstanding customer service across multiple channels.

The International Business Awards are widely regarded as the world's premier business awards program, recognizing organizations and individuals for their achievements in various categories. By securing this esteemed award, Samsung Electronics Canada Customer Service has demonstrated its ability to consistently exceed expectations and provide exceptional customer experiences.

These back-to-back wins highlight Samsung's innovative approach to customer service. As a result, Samsung Electronics Canada Customer Service stands tall as a beacon of excellence in the industry, setting new standards for customer engagement and satisfaction.