eClinicalWorks and healow Assist the Largest Physician-Owned Practice in Maine Increase Daily Payments Received by 31% on Average

Intermed, a large multispecialty practice, has witnessed 10,000 online appointment bookings and increased revenue within three months of implementing healow

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks^®, the largest ambulatory cloud EHR, today announced that InterMed, Maine’s largest independent, physician-owned practice, reported an average 31% increase in daily online payments received with healow Payment Services. InterMed also recently moved to the intelligent eClinicalWorks Cloud, reporting a significant improvement in response time and computing power.

“We’re grateful to eClinicalWorks and the healow implementation team for making the transition to cloud services so smooth and easy for us,” said Meghan Scotton, revenue cycle manager at InterMed. “The implementation of healow Text2Pay Service has been a huge success. Now, our patients have an easy and secure payment option via text, saving us significant time and resources.”

InterMed is based in Portland, Maine, and prioritizes compassion and innovation in offering personalized patient-centered care across a wide range of specialties. The healthcare organization has been utilizing eClinicalWorks healthcare IT solutions for over two decades, and recently decided to move to the eClinicalWorks Cloud and implement healow Payment Services. It witnessed remarkable success within the first quarter of using the solutions.

“eClinicalWorks is thrilled to learn about the success InterMed is achieving utilizing our Cloud EHR and healow Payment Services,” said Girish Kumar, CEO and co-founder at eClinicalWorks. “We continue to develop innovative solutions that help healthcare practices to enhance operational efficiencies, optimize revenue cycles, and achieve exceptional patient outcomes.”

InterMed utilizes the following solutions to increase operational efficiency and improve patient engagement:

• eClinicalWorks Cloud EHR: With unlimited computing power, storage and memory, the cloud is transforming healthcare delivery. It allows users to access the full suite of eClinicalWorks products without worrying about servers, maintenance, or updates.
• healow Pay: The online billing solution allows patients to easily pay their medical bills via text, email, or online. InterMed reported a 31% daily average payment increase with healow Pay.
• healow® Open Access®: The online appointment booking solution allows users to book appointments through the practice’s website, the Patient Portal, or the healow app where they can view providers’ schedules and available slots. InterMed witnessed over 10,000 online bookings within the first three months of implementation.

About InterMed

Founded in 1993 InterMed is a physician-owned practice with a mission to provide patient-centered primary care enhanced by integrated specialty services. With more than 1,000 employees across four locations in downtown Portland, South Portland and Yarmouth, InterMed serves more than 100,000 patients across Maine, delivering the highest quality of care at the greatest value. InterMed is committed to driving continuous innovation to ensure healthier patients and high-value healthcare outcomes. Visit www.intermed.com for more information.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call [phone].

About healow

healow^® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs and promote better medical outcomes. Learn more at plus.healow.com.