Riverbed Launches Smart OTel, a Game Changer in OpenTelemetry

Smart OTel leverages Riverbed Platform and patented Riverbed Data Store to ensure the right teams see the right data at the right time for smarter decisions and improved AIOps

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Riverbed, the leader in AIOps for observability, announced today the general availability of Riverbed Smart OTel^TM (OpenTelemetry), a game-changing approach to OpenTelemetry, delivering the right data at the right time for better insights and decision making. Available as part of the Riverbed Platform, Smart OTel supports Riverbed Aternity and Network Observability solutions, as well as third-party applications.

LinkedIn: Riverbed announces general availability of Riverbed Smart OTel that delivers the right data at the right time using OpenTelemetry to improve AIOps: https://rvbd.ly/40NexUg

Today, IT teams are drowning in vendor-specific dashboards, fragmented data, and endless alerts. Despite more observability and visibility, critical insights remain buried. To simplify troubleshooting, IT teams using OTel often build custom dashboards to unify data sources. However, rather than consuming and parsing every metric, what IT really needs is for business-critical issues to surface precise data instantly for faster action.

Unlike traditional OpenTelemetry solutions, Smart OTel leverages platform-level data collection for smarter analytics, automation and troubleshooting. With Smart OTel, once an event or alert is triggered, the patented Riverbed Data Store surfaces only pertinent data required for that specific event or business use case, and exports that data to any standard OTel collector. Customers can also leverage Riverbed AI and AI automations to further process the data prior to exporting, adding even more precision filtering and decision capability. Additionally, Smart OTel allows IT to ingest, process, and export any third-party data via OTel, unlocking new levels of flexibility and control in IT operations.

“Customers are tired of getting massive data streams of raw telemetry, where it’s incumbent upon them to try to sort through the clutter and figure out what happened,” said Richard Tworek, CTO, Riverbed Technology. “Riverbed has taken a different and game-changing approach to OpenTelemetry with our Smart OTel solution. Rather than collecting an overwhelming amount of raw data, Smart OTel works at the Platform level, leveraging the Riverbed Data Store, AI, and automation to give IT teams precisely the right data at the right time using the OTel open standard, delivered to the tool of their choice. This approach enables organizations to fix business-critical issues fast.”

Smart OTel is available as a feature in Riverbed IQ, and is part of the Riverbed Platform, which was launched in May 2024 as an open, AI-powered platform, designed to optimize digital experiences and improve IT operations. Additionally, Riverbed launched several new innovative products as part of the Platform last year including: NPM+ (visibility into cloud, remote work and zero trust architectures), Aternity Mobile (industry first DEX for enterprise-owned mobile devices), Riverbed IQ 2.0, Riverbed Unified Agent, and Aternity Intelligent Service Desk, among others. Enterprises are already experiencing major benefits from Riverbed AIOps for Observability solutions today–-from saving millions of dollars annually on software license optimization and IT help desk support, to reducing IT ticket volume by over 30% and false alerts by 86%, to significantly improving user experience for tens of thousands of employees.

About Riverbed

Riverbed, the leader in AIOps for observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Riverbed and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.

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