Renown Health selects NRC Health as partner to enhance patient experience and operational efficiency

RENO, Nev.--(BUSINESS WIRE)--Renown Health has selected NRC Health to enhance its network through human-centered healthcare solutions and next-generation, data-driven insights that deliver Human Understanding to its patients, employees, and the communities it serves. This strategic partnership aligns with Renown Health’s mission to “make a genuine difference in the health and well-being of the people and communities we serve.”

This collaboration marks a significant step forward in Renown’s commitment to deliver exceptional healthcare services and understand patient needs at a deeper level. As the largest locally owned not-for-profit healthcare network in northern Nevada, Renown serves more than one million people across Nevada, Lake Tahoe, and eastern California.

To deliver on Renown’s commitment to providing the highest quality of care, its leadership sought out a partner to help support operational effectiveness initiatives, including manual reporting, which consumes dozens of hours of the patient-experience team’s weekly schedule; enhanced service recovery capabilities; and trusted data and benchmarking to increase care-team engagement. Leaders also wanted a partner with expertise in CAHPS outreach methods to support larger sample sizes and insights to allow a focus on areas of improvement.

Renown Health’s leaders determined that NRC Health was uniquely equipped to address these challenges and restore their capacity to focus on what truly matters: high-quality patient care.

“We look forward to enhancing our ability to deliver exceptional care and truly understand the needs of our patients, employees, and the greater community we serve,” said Melodie Osborn, MBA, BSN, RN, NEA-BC, Chief Nurse Executive at Renown Health. “Partnering with NRC Health allows us to integrate innovative solutions to create operational efficiencies and continue to deliver compassionate, quality care.”

NRC Health, a nationally recognized leader in experience management, brings together its comprehensive platform and advanced technology and techniques to drive the most human healthcare experiences. Its patient experience and employee engagement solutions and next-gen AI-powered product suite support leading hospitals and health systems in actively creating deeper human connections.

“Our partnership with Renown Health is a powerful example of how innovative technology and human-centered care can transform healthcare delivery,” said Helen Hrdy, Chief Operating Officer at NRC Health. “We are excited to support Renown’s leaders and care teams in providing exceptional care and deepening their understanding of patient needs.”

NRC Health offers a partnership that is credible, approachable, and innovative, living up to its promise of Human Understanding. NRC’s partnership operates as an extension of the organization ensuring seamless integration and collaboration for the best outcomes.

About Renown Health:

Renown Health is Nevada’s largest not-for-profit integrated healthcare network, serving Nevada, Lake Tahoe, and northeastern California. With a diverse workforce of more than 7,500 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute-care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent-care network, and the locally owned not-for-profit insurance company Hometown Health.

About NRC Health:

For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual.

NRC Health’s commitment to Human Understanding helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient-focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.

For more information, email [e-mail] or visit www.nrchealth.com.