Forescout Recognized for Customer Service Excellence Under Prestigious Service Capability & Performance (SCP) Standards

SAN JOSE, Calif.--(BUSINESS WIRE)--Forescout Technologies, Inc., a global cybersecurity leader, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. This certification recognizes the Forescout Customer Support organization for delivering top-quality service and support by meeting a stringent set of performance factors that represent best practices in the industry. SCP certification provides the global benchmark of service excellence that is eagerly sought by companies across a diverse range of markets, including top companies serving mission-critical industries.

“As the cyber threat landscape evolves with the increasing convergence of IT, OT, and IoT systems, organizations face growing challenges in securing their entire digital ecosystem,” said Barry Mainz, Forescout CEO. “Achieving SCP certification underscores Forescout’s commitment to helping our customers address these complex challenges with confidence.”

The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a framework for ongoing improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.

“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, President at Service Strategies. “Forescout can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards.”

Forescout joins the ranks of leading technology companies that have used the SCP Standards to improve their business operations. These companies include industry leaders such as EMC, Wind River, Arthrex, McKesson and others.

To learn more about Forescout customer support, visit https://www.forescout.com/support-hub/customer-support/.

About Forescout

The Forescout cybersecurity platform provides complete asset intelligence and control across IT, OT, and IoT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective.

Forescout Research – Vedere Labs is the industry leader in device intelligence, curating unique and proprietary threat intelligence that powers Forescout’s platform.

About Service Strategies Corporation

Service Strategies advances service excellence by helping companies deliver top quality service and support to their clients. Thousands of service professionals around the world have enhanced their skills through the company’s training and certification courses. In addition, its standards, strategic advisory and consulting services help service organizations optimize business operations and achieve substantial performance gains. For more information visit http://servicestrategies.com/ or email [e-mail].