Publix Recognized as the Best Supermarket Pharmacy for Customer Satisfaction in the J.D. Power 2024 U.S. Pharmacy Study

LAKELAND, Fla.--(BUSINESS WIRE)--Publix was ranked No. 1 in customer satisfaction in the supermarket pharmacies category of the J.D. Power 2024 U.S. Pharmacy Study.

“At Publix, providing premier service is ingrained in our culture,” said Publix CEO Kevin Murphy. “I’m proud of our pharmacy teams, who are dedicated to delivering the best care possible to our customers.”

Methodology

The 2024 study is based on responses from 13,505 pharmacy customers who filled a prescription within the past 12 months. It explored customer perceptions, including the pharmacy’s fulfillment of customers’ needs, resolution of complaints, convenience, savings, trust and overall experience.

To read more about the ranking and the J.D. Power Pharmacy Study, visit jdpower.com/business/healthcare/pharmacy-study.

Publix, the largest employee-owned company in the U.S. with more than 255,000 associates, currently operates 1,376 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina, Virginia and Kentucky. For 27 consecutive years, the company has been recognized by Fortune as a great place to work. In addition, Publix’s dedication to superior quality and customer service is recognized among the top in the grocery business. For more information, visit the company’s newsroom at corporate.publix.com/newsroom.