Verint Coaching Bot Helps Contact Center Agents Increase Sales by 48 Percent

Multinational Bank is Using Verint AI-powered Bot to Improve Up-sell Close Rates

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^® (NASDAQ: VRNT), The CX Automation Company^™, today announced that a multinational bank is using the Verint Coaching Bot to help contact center agents improve up-sell close rates.

The bank looked to improve revenue generation from their contact center agents. Through real-time guidance from the Verint Coaching Bot, agents more consistently delivered the right up-sell offer at the right time, which improved sales close rates. As a result of deploying the Verint Coaching Bot, the bank reported a 48 percent increase in contact centers sales over a two-month period.

“More and more brands are using AI-powered bots to increase agent capacity and provide opportunities for contact center agents to generate revenue. Today, Verint AI-powered bots can guide contact center representatives to become more effective sales agents,” says Verint’s Daniel Ziv, vice president, go-to-market. “The Verint Coaching Bot delivers tangible AI business outcomes by guiding agents to introduce the ideal up-sell offer based on the customer’s profile. This real-time coaching capability improves up-sell close rates and can drive millions of dollars of increased sales through the contact center.”

Visit Verint Open Platform to learn more.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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