Press Ganey Announces Integration of Nursing Quality Data from Epic

Automated reporting of key safety events and outcomes will accelerate time to insight and action

NEW ORLEANS--(BUSINESS WIRE)--AONL CONFERENCE–Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced a collaboration to integrate nurse-sensitive indicators (NSI) and outcomes from Epic into Press Ganey’s National Database of Nursing Quality Indicators (NDNQI). The integration and automated reporting will save nursing and quality leaders time, support nursing excellence and accelerate the work to improve patient care.

The NDNQI is Press Ganey’s solution that collects and analyzes nursing data from over 2000 participating organizations, enabling nurse leaders to assess and benchmark their performance against more than 53,000 units and clinical settings. The national database comprises of 600 measures clinical quality and patient outcomes, including 250+ nursing-sensitive indicators, such as falls, pressure injuries and hospital-acquired infections.

By integrating NDNQI with Epic, reporting of key safety outcomes will be automated. The integration will begin with streaming five key care indicators – CAUTI, CLABSI, Falls (Inpatient and Outpatient), and Pressure Injuries. This collaboration is a steppingstone toward connecting Epic’s process measure indicators to NDNQI’s quality outcomes and robust benchmarks to provide actionable insights to improve patient care.

"Our expanded collaboration with Epic to integrate reporting of nursing sensitive indicators is a pivotal step towards using real-time data to improve the experience and quality of care," said Darren Dworkin, President and Chief Operating Officer for Press Ganey. "By removing manual reporting of quality and safety data, we can reduce work for nursing leaders and speed up the time to insight and action.”

This work builds on Press Ganey’s first-of-its kind collaboration with Epic via its Workshop initiative to integrate a patient’s experience data with their health record, supporting the delivery of personalized experiences and safe, high-quality care. Through the “PX Connect Suite”, joint Press Ganey and Epic clients can surface patient experience insights to frontline staff for patient care and service recovery.

To advance this new work, Epic and Press Ganey hosted a series of focus groups and will continue client discussions to guide the development process.

“The new integration technologies developed in Workshop will allow nurse leaders to devote more time to acting on data, with an aim to ultimately enhance the quality of care,” said Emily Barey, MSN, Vice President for Nursing at Epic. “This collaboration intends not only to reduce the amount of required abstracting and formatting but also ensure that documentation supports the essential work of nurses in keeping patients safe.”

Epic is a registered trademark of Epic Systems Corporation.

NDNQI is a registered trademark of Press Ganey.

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient and member experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

About PG Forsta

PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform—a comprehensive experience and research technology platform that breaks down the silos between Customer Experience (CX), Employee Experience (EX), Patient Experience (PX), and Market Research. PG Forsta serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.