-

Verint Wins TrustRadius 2023 Best of Awards in Multiple Categories Based on Customer Reviews and Experiences

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that TrustRadius has recognized three Verint Open Platform solutions – Verint Workforce Management (WFM), Verint Speech Analytics, and Verint Community – with 2023 “Best of Awards.” Verint was recognized in the Best Feature Set, Best Value for the Price, and Best Relationship categories.

According to TrustRadius, earning a Top-Rated Award means the vendor has excellent customer satisfaction and proven credibility. It’s based entirely on customer reviews and sentiment. More than 16,000 reviews were analyzed and 1,018 awards were given across 202 categories that make up this year’s Top Rated products.

"Verint has proven its excellence across multiple domains, securing a total of three prestigious Best of Awards across its platform portfolio. Verint Workforce Management, Verint Speech Analytics, and Verint Community have all been recognized based entirely on feedback from their customers,” says Megan Headley, vice president of research, TrustRadius. “In addition to high satisfaction with the remarkable feature sets of each solution, Verint customers find that these applications live up to their sales and marketing promises, providing good value for the price. Verint's commitment to excellence is unmistakable, making it the top choice in Community, Conversational Intelligence, and Workforce Management."

“Since joining the TrustRadius community, we have gained valuable insights into what’s working for our customers while giving buyers the visibility they need to make informed decisions about the software their organization will benefit from the most,” says Verint’s David Singer, global vice president, go-to-market strategy. “We are proud to be a part of the TrustRadius community and will continue to build innovation as well as value into all of our offerings.”

Visit Verint's vendor page on TrustRadius to learn more.

About Verint

Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company®, is proud to be Certified by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Contacts

Media Relations
Sue Huss
sue.huss@verint.com

Investor Relations
Matthew Frankel
matthew.frankel@verint.com

Verint

NASDAQ:VRNT

Release Versions

Contacts

Media Relations
Sue Huss
sue.huss@verint.com

Investor Relations
Matthew Frankel
matthew.frankel@verint.com

Social Media Profiles
More News From Verint

New Verint Survey Reveals Rising Customer Service Expectations: 79% Would Switch After One Bad Experience

MELVILLE, N.Y.--(BUSINESS WIRE)--New survey research from Verint® reveals 79% of respondents would switch to a competitor after a single negative customer experience. Further findings show customers are not frustrated with AI self-service, but with AI that leaves their issues unresolved. The solution to these challenges is AI that delivers complete resolution, with human support available when it matters most. These are among the key findings of The State of Customer Experience 2026 report, bas...

Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity

MELVILLE, N.Y.--(BUSINESS WIRE)--Enterprises are turning to Verint Quality Bot to automate evaluations across all interactions, increase compliance and improve customer experience. One brand realized $12.5 million in annual savings with the AI-powered bot built by Verint®, The CX Automation Company™. The brand – a leading North American distributor of industrial equipment – used Verint Quality Bot to scale evaluations to 97% for more than 200,000 calls per month. As a result, supervisor capacit...

Verint Genie Bot Honored Across Award Programs for Delivering AI-Powered Outcomes

MELVILLE, N.Y.--(BUSINESS WIRE)--For organizations racing to achieve measurable AI business value, Verint Genie Bot is a proven winner. In 2026 alone, the bot received a Gold Stevie® Award for Business Intelligence Solutions, BIG Innovation Award for Innovative Products and CUSTOMER Product of the Year Award. Verint Genie Bot was built by Verint®, The CX Automation Company™. Verint Genie Bot delivers millions of dollars in business value by turning customer interaction data into action. The bot...
Back to Newsroom