TORONTO--(BUSINESS WIRE)--PointClickCare Technologies, a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at every stage of the patient healthcare journey, today announced changes to its executive leadership team to support the company’s strategic vision for growth and scale. Effective immediately, James Yersh will lead PointClickCare’s Senior Care portfolio as Chief Revenue Officer (CRO) and industry veteran, Travis Palmquist, will transition his focus to Senior Vice President (SVP) and General Manager (GM), Emerging Markets for the organization.
PointClickCare’s commitment to customer centricity continues to be a top priority, and both this and the company’s continued growth in the Senior Care market throughout North America, signaled the need for a Chief Revenue Officer in this vertical. As CRO, Senior Care, James will oversee the end-to-end customer experience — from bookings to delivery to implementation to optimization of solutions and beyond. He will lead and work closely with the teams responsible for customer care, customer success, implementation, operations, and sales for the senior care market, working to drive tighter integration for customers and focused on ensuring they are realizing full value from PointClickCare’s robust suite of solutions. James will also continue in his current role as CFO during the transition, leading PointClickCare’s finance organization.
“I am excited to continue driving growth by putting the customer at the center of our strategy and operations,” said Yersh. “This new role will allow me to leverage my strong leadership skills, finance background, and my ability to work cross functionally to ensure a further effective and streamlined customer-centric experience, while also placing a renewed focus of value realization for our customers.”
As PointClickCare remains focused on building and innovating for the future, a critical concentration will remain on emerging markets. As such, Travis Palmquist will take on a new role as SVP and GM of Emerging Markets, including, senior living, pharmacy, the Canadian market, and value-based care. The transition to value-based care involves financial adjustments, complex data integration, evolving regulatory compliance, change management, and the need for effective risk assessment. In this role, Palmquist will help PointClickCare support its customers as they consider the transition to a value-based care model, helping them establish the foundation for a patient-centric, financially sustainable, and higher-value approach to their care delivery.
“Leveraging innovation to drive value and growth is something that has always been a passion for me, and as our industry evolves there is a greater opportunity to help our customers drive measurable and meaningful outcomes,” said Palmquist. “My deep industry knowledge and vast career experience in senior care technology positions me well to be able to support our customers for long-term success, and I am looking forward to leading this important work at PointClickCare.”
Now more than ever, expectations for better patient experiences are skyrocketing. Healthcare providers, especially those serving the most vulnerable populations, are looking for industry-leading technology that will give them the confidence to make truly measurable and meaningful decisions that improve outcomes for all. PointClickCare’s market leadership is grounded in its emphasis on data and more efficient information sharing.
“We’re thrilled to welcome James and Travis into their new roles and know our Senior Care business and emerging markets will greatly benefit from their broader set of business acumen and guidance,” said Dave Wessinger, CEO and Co-founder, PointClickCare. “Our focus on value-based care and customer-centric collaboration allows us to continue driving customer value from the synergy of our Acute & Payer and Senior Care business units. Both are primed to help us grow these existing and new areas of the organization.”
These leadership changes further position PointClickCare for a future where the company can fully transform how data and people are empowered to liberate health and maximize the potential of value‐based care across the full care continuum. To learn more about how PointClickCare is advancing care, please visit www.pointclickcare.com.
PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at every stage of the patient healthcare journey. More than 27,000 long‐term and post‐acute care providers, over 3,100 hospitals and health systems, 2,000 ambulatory clinics, every major U.S. health plan and over 70 state and government agencies use PointClickCare, enabling care collaboration and value‐based care delivery for millions across North America.