Humana #1 in Customer Satisfaction Among Medicare Advantage Plans in Florida

Humana received the highest score in Florida in the J.D. Power 2023 U.S. Medicare Advantage Satisfaction Study of members’ satisfaction with its Medicare Advantage health plan

TAMPA, Fla.--(BUSINESS WIRE)--Leading health and well-being company Humana Inc. (NYSE: HUM) is ranked #1 in Florida in the J.D. Power ranking of Medicare Advantage Member Health Plans. Humana, the largest Medicare Advantage plan in Florida*, has been serving Medicare members in the state for more than 30 years.

The J.D. Power 2023 study measured member satisfaction with Medicare Advantage plans and ranks health plans on the following factors in order of importance:

• Level of trust
• Able to get health services how/when I want
• Helping to save me time or money
• Product/coverage offerings meet my needs
• Ease of doing business
• People — representatives, call center agents
• Resolving problems or complaints
• Digital channels

“Our whole Florida team is beyond thrilled and honored to be ranked the best Medicare Advantage plan in Florida in member satisfaction,” said Florida Medicare President Caraline Coats. “Achieving this #1 ranking reinforces the work that we do every day is making a positive impact on our members. We’re also grateful to the doctors and clinicians who partner with us to provide high-quality health care to our members. We will continue to work hard to earn and honor the trust our members have placed in us.”

The study, conducted from January through June, is based on the responses of 5,887 members of Medicare Advantage plans in five states: California, Florida, New York, Pennsylvania and Texas.

*According to Centers for Medicare & Medicaid Services Medicare Advantage enrollment data, August 2023

About Humana

Humana Inc. is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell health care services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Additional Information

Humana is a Medicare Advantage HMO, HMO SNP, PPO, PPO SNP AND PFFS organization with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.

Humana received the highest score in Florida in the J.D. Power 2023 U.S. Medicare Advantage Satisfaction Study of members’ satisfaction with their Medicare Advantage health plan experience. Visit jdpower.com/awards for more details.

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