DALLAS--(BUSINESS WIRE)--MCE Systems has been awarded gold status in the Merit Award Telecoms 2023 Device category for its digital-first Device Lifecycle Management platform (dDLM).
The Merit Awards acknowledge companies that have contributed to the growth of various global markets. They are judged by a team of journalists, executives, consultants, entrepreneurs and educators.
MCE Systems won the Telecom award for its dDLM platform, which helps mobile operators to improve all aspects of their customers’ device lifecycle journeys – from onboarding to service to upgrades.
The expectations of today’s mobile device consumers are rising fast. They are demanding more self-service channels, intuitive digital interfaces, seamless online and in-store experiences, and greater personalization options.
MCE Systems’ dDLM platform gives mobile operators the ability to meet these expectations.
The platform onboards a device and guides the right action at the right time across multiple channels at every stage of the lifecycle.
This solves customer issues, improves NPS scores, and expands margins. The platform also captures historical and live device intelligence data, which mobile operators can use to run targeted contextual marketing campaigns.
"We are honored to receive the Merit Award in the Device Category for Telecoms as a key enabler for seamless device-related journeys," said Dr. Robert Hackl, MCE's CMO and Global President.
"This award highlights MCE's commitment to mobilizing better customer experiences, which is proved by the fact that other Merit Award Telecom category winners already use the platform. Vodafone (Merit Award, Mobile Tech) and BT ([EE] Merit Award, Tech4Good) have been successfully implementing dDLM to set new benchmarks for digital experience - redefining what 'good' digital device-related service looks like.”
To learn more about MCE's innovative technology and how it can transform your business, visit their website at https://mce.systems/
MCE is the pioneer in digital-first mobile device lifecycle management (dDLM) for operators and their partners since 2005. MCE’s industry-leading dDLM platform solutions mobilize operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customer issues (e.g., device health, upgrade timing, trade-in instead of repair). Over its more than 17 years of experience, MCE has become the trusted mobilizer of extraordinary customer experiences for Tier-1 operators and their partners. Visit www.mce.systems
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