-

Salesforce Ranked #1 CRM Provider for 10th Consecutive Year

SAN FRANCISCO--(BUSINESS WIRE)--International Data Corporation (IDC) has ranked Salesforce (NYSE: CRM) as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker.* This is the 10th time Salesforce has earned the top spot.

Why it’s important: IDC is a premier global market intelligence firm widely cited as a top source for market data.

Details: Salesforce grew its overall worldwide CRM market share position, and increased its revenue more than any other CRM vendor in 2022 over 2021.

  • The data also shows Salesforce with leading market share in IDC’s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, integration software, and enterprise community applications.**

Salesforce perspective: “Our customers are at the center of our strategy, and IDC’s recognition for 10 years of CRM market leadership is testament to the work we’ve done on their behalf to continually innovate. Our technology is more mission critical now than ever, and with Salesforce's combination of AI, data, and CRM, we are helping companies across industries connect with their customers in entirely new ways.” – David Schmaier, President and Chief Product Officer, Salesforce

Fast fact: In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Latin America, Western Europe, and Asia-Pacific (including Japan).

Explore more:

  • Learn how customers are growing their business with Salesforce Customer 360 here
  • To view the report, click here

* IDC, Worldwide Semiannual Software Tracker, April 2023. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, Integration Software, and Digital Commerce Applications.

** The full IDC-defined name of the Sales market is the Sales Force Productivity and Management Applications market. The full IDC-defined name of the Marketing market is the Marketing Campaign Management Applications market.

Contacts

Vince Bitong
pr@salesforce.com

Industry:

Salesforce

NYSE:CRM
Release Versions
English

Contacts

Vince Bitong
pr@salesforce.com

More News From Salesforce

Live Nation Makes Show Day Easier for Fans With Salesforce’s Agentforce

SAN FRANCISCO & LOS ANGELES--(BUSINESS WIRE)--Today at Dreamforce, Salesforce (NYSE: CRM), the #1 AI CRM, and Live Nation Entertainment (NYSE: LYV) announced an expansion of Live Nation's use of Agentforce, bringing 24/7 fan support to Live Nation venues across the U.S.On-demand festival expertiseThis expansion builds on Live Nation’s innovation at BottleRock Napa Valley, a weekend of music alongside food, wine, and culinary experiences. With multiple stages and experiences happening at once, fa...

Announcing Koa: Salesforce’s First CRM Reasoning Model, Built on NVIDIA Nemotron

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce and NVIDIA today announced Koa, Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. Developed through deep technical collaboration with NVIDIA, Koa is purpose-built to help agents reason through complex, multi-step workflows and use the right tools to get work done. Koa was built by post-training NVIDIA Nemotron 3 Super with a proprietary synthetic dataset modeled on enterprise knowledge from nearly three decades of CRM dep...

Siemens and Salesforce Deepen AI Partnership to Redefine Industrial Sales and Service

SAN FRANCISCO--(BUSINESS WIRE)--Today at Dreamforce, Salesforce (NYSE: CRM), the #1 AI CRM, and Siemens (SIEGY), a leading technology company focused on industry, infrastructure, mobility, and healthcare, announced a new chapter in their partnership: by combining Agentforce with Siemens’ Teamcenter Service Lifecycle Management (SLM), Siemens and Salesforce are helping industrial companies become agentic enterprises at scale — putting engineering-grade answers directly into sales, service, and c...
Back to Newsroom