-

World Leader in Enterprise Workforce Optimization Solutions, Alvaria, Welcomes Senior Operating Business Executive Frank Ciccone, Chief Revenue Officer

WESTFORD, Mass.--(BUSINESS WIRE)--Alvaria, Inc. is pleased to announce Frank Ciccone has been named Chief Revenue Officer. In this role, Frank is responsible for leading go to market activities.

Frank brings a history of success in optimizing strategy, organizations, and go-to-market models that enable significant growth. He has extensive experience in identifying, creating and managing new market opportunities with disruptive technologies and movement to SaaS delivery models with a proven track record of creating significant growth across both channel and direct sales.

Before joining Alvaria, Frank served as Senior Vice President and General Manager for North America at a global business communication organization where he was responsible for sales and delivery of product and professional services across all customer segments and channels – both direct and partner led. He was instrumental in leading their transformation from a premise-based hardware company to a cloud first software and subscription firm. Additionally, he played a role in significant increases in partnerships and driving sales through channel opportunities.

“As our organization transitions into a true ‘best-fit’ customer solution across public SaaS, private cloud and on-premises software, there is no doubt Frank is the right person to lead our go to market strategies and to grow our channel and partner-based sales,” Said Jeff Cotten, Alvaria Chief Executive Officer.

“I am thrilled to be a part of Alvaria,” said Frank Ciccone. “I am looking forward to executing a new growth strategy that will help our customers and partners meet their goals and objectives.”

About Alvaria

Alvaria was founded through the merger of Aspect Software and Noble Systems. We are the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com

Contacts

Colleen Sheley, SVP Global Marketing, Alvaria, Inc.
Press@alvaria.com

Alvaria, Inc.


Release Versions

Contacts

Colleen Sheley, SVP Global Marketing, Alvaria, Inc.
Press@alvaria.com

More News From Alvaria, Inc.

Alvaria Marks One-Year Anniversary of the Alvaria Intelligence Platform (AIP) With Major Growth, Expanded AI Partnerships, and Accelerated Enterprise Adoption

ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in compliance-first customer engagement and outreach solutions, today announced significant momentum in the 12 months since launching the Alvaria Intelligence Platform (AIP). As the intelligent orchestration layer within complex ecosystems, AIP has quickly evolved into our unified platform strategy that now underpins enterprise-scale contact center deployments—supporting multi-channel outreach and resulting inbound interactions, enabling compli...

Alvaria and SuccessKPI Announce Alliance to Deliver AI-Powered Insights and Compliance for Proactive Customer Experience Outreach

ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in compliant, intelligent outreach as a contact center solution, announced a technology alliance with SuccessKPI, a leading AI insight and action platform. This partnership brings together Alvaria’s trusted innovation in outbound compliance, proactive outreach, and contact center excellence with SuccessKPI’s AI-powered business intelligence that delivers real-time insights, context, and action. Through this collaboration, enterprises will gain...

Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversation Intelligence, Enhancing Operational Efficiency and Customer Experience

ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in compliance-focused contact center software, today announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). This collaboration combines the power of Alvaria customer experience solutions with the CallMiner platform, including advanced AI capabilities, to support joint customers with world-class analytics, personalized outreach campaigns, and actionable...
Back to Newsroom