After a comprehensive due diligence process which included receiving feedback from many peer credit unions, Warren, Mich.-based USMFCU decided to partner with MDT for a more robust, modern core platform. Since going live, the credit union has been able to boost efficiencies, spending less time on tedious hardware and software maintenance and more time forming meaningful member relationships.
“MDT made the overall core conversion process as seamless as possible; they were very hands-on and communicated with us frequently and consistently, which made all the difference,” explained Andre Vygnanski, CEO of USMFCU. “As a smaller credit union with limited resources, managing multiple vendor relationships is cumbersome. MDT not only hosts our core platform but also a network of integrated solutions and services that we can easily leverage. Partnering with the CUSO has allowed us to improve our competitive stance and provide our members with the modern technology they expect.”
USMFCU has also gone live on the Banno Digital Platform, delivering an intuitive, simple digital banking experience to its members. With Banno Conversations, employees can provide a personalized experience within digital channels. Members have greatly enjoyed being able to link and share files, transactions, accounts, payments, and even authenticated forms within the chat thread, mirroring an experience nearly equivalent to that of a branch. Members have also shared positive feedback around the balance and transaction alerts as they’re timely, customizable and highly actionable.
“USMFCU is a trusted financial services provider that the Ukrainian community can rely on and come to for meaningful, personalized interactions,” said Larry Nichols, CEO and president of MDT. “By leveraging the Episys core platform and Banno Digital Platform through our partnership, the credit union is creating efficiencies while delivering new digital capabilities to members. We’re proud to serve community-focused credit unions like USMFCU, who are dedicated to investing in the technology necessary to provide a strong member experience across channels.”
About Member Driven Technologies
Member Driven Technologies (MDT) provides a private cloud alternative for core processing and IT needs. The CUSO hosts the Episys® core platform from Symitar®, as well as dozens of seamlessly integrated solutions and supporting services to help run the entire institution, such as digital banking, payments, lending, cybersecurity and imaging. Rounding out its comprehensive suite, MDT also offers business continuity, disaster recovery and regulatory solutions as well as consulting, data analytics, email hosting and hardware purchasing services. By partnering with MDT, credit unions across the country are boosting efficiencies, enhancing security and reducing costs while maintaining a high level of control. Visit mdtmi.com or follow @memberdriven for more information.