Total Economic Impact™ Study Finds Digitate ignio™ Platform Delivers 185% ROI and Brief Nine-Month Payback Period

Analysis shows ignio™ delivers 90% reduction in downtime, mean-time-to-detect (MTTD) and mean-time-to-repair (MTTR)

SANTA CLARA, Calif.--()--Digitate, a leading provider of SaaS-based autonomous enterprise software for IT and business operations, today announced the results of a Total Economic Impact™ (TEI) study of Digitate’s flagship ignio™ platform. A commissioned analysis conducted by Forrester Consulting on behalf of Digitate released in April 2022 found that companies using ignio™ — an end-to-end, AIOps platform that brings intelligent automation to IT and business operations — stand to recoup their investment after a mere nine-month payback period and ultimately achieve a return on investment (ROI) of 185%. Read the full report here.

“These dramatic findings quantify the potential value of leveraging machine learning (ML) and artificial intelligence (AI) for predictive and proactive IT and business operations as well as out-of-the-box use cases that Digitate has developed for our global client base,” said Rajiv Nayan, General Manager, Digitate. “The results demonstrate Digitate’s success in providing customers across a variety of industries with the tools they need to modernize their IT environments and increase business velocity.”

A Forrester TEI report goes beyond normal run-of-the-mill statistical estimates of ROI, relying instead on a rigorous methodology and real-world considerations to create an extremely comprehensive and accurate assessment of a product’s true value. In evaluating ignio™, Forrester applied its proven, industry-standard framework for assessing benefits, costs, flexibility, and risks. The process included independent research, market due diligence, and extensive interviews with five Digitate customers.

Beyond the 185% ROI and payback period, additional quantified benefits of ignio™ identified in the Forrester study include:

  • 90% reduction in monitored system downtime
  • 90+% reduction in mean-time-to-detect (MTTD) and mean-time-to-repair (MTTR) incidents
  • $6.61 million in Net Present Value (present future net cash flows, given an interest rate)
  • Improved IT operations team productivity and scaling, allowing for a 60% smaller headcount in pursuing future business expansion

As organizations transition away from traditional in-house IT infrastructure to modern and agile IT systems, the volume of data being created can be overwhelming. This leaves IT teams struggling with numerous challenges, like infrastructure complexities and long delays in isolating and resolving IT issues. Digitate’s ignio™ autonomous enterprise software helps make this transition seamless by bringing adaptability, predictability, and simplification to IT and business operations — thereby ensuring organizations maximize business benefits from their IT investments.

Significantly, Forrester’s client interviews were conducted before Digitate’s most recent release — Dragon, which expands the benefits of ignio™ with enhanced product functionalities and support for multi-cloud environments. The Dragon version, released in January 2022, allows enterprises at any stage of their digital journey to leverage automation, AI, and ML capabilities with SaaS-based, pre-packaged solutions across IT and business operations. The AIOps for multi-cloud support module intelligently detects cloud resources and access sprawl to eliminate unnecessary costs and security risks. It also minimizes IT policy compliance risks, with more than 5,500 out-of-the-box compliance controls. As such, the value reflected in Forrester’s TEI report on ignio™ is now further amplified by the release of the Dragon version.

To learn more about Forrester’s evaluation, please view the full report here.

About Digitate

Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship product, ignio™, is an award-winning AIOps solution that reimagines the enterprise business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously resolve and prevent issues. Our customers span multiple industries and include global enterprises that are leaders and innovators. To stay up to date on ignio™ news and learn how our clients across the globe have benefited from our innovative solutions, visit us at and follow Digitate on Twitter and LinkedIn.


Jordan Tewell
10Fold for Digitate

Release Summary

Analysis by Forrester on behalf of Digitate found that companies using ignio™ stand to recoup their investment after a nine-month payback period.


Jordan Tewell
10Fold for Digitate