Mark Waggoner Joins Commonwealth Care Alliance® as Massachusetts General Manager

With more than 20 years of leadership experience, Waggoner will drive Massachusetts market performance as CCA continues to expand nationally

BOSTON--(BUSINESS WIRE)--Commonwealth Care Alliance® (CCA), a national, multi-state healthcare organization with proven expertise in complex care coordination and delivery, today announced the appointment of healthcare industry veteran Mark Waggoner to lead CCA’s Massachusetts market.

As general manager, Waggoner will oversee the Massachusetts market, with a focus on growing CCA Senior Care Options (SCO), CCA One Care and CCA’s Medicare Advantage health plans.

He’ll be focused on building and strengthening relationships with key provider partners, advocates and regulatory officials, as well as managing the member experience, and the performance of the plans.

“We are thrilled to welcome Mark Waggoner as a Massachusetts market leader who shares our commitment to the tens of thousands of individuals in the Commonwealth who rely on CCA for the highest-quality individualized care,” said CCA President of Markets Courtney Murphy. “Mark’s record of advancing policies aimed at addressing health outcomes and affordability will be an invaluable asset to CCA and our members. I look forward to working with him to ensure that CCA lives up to our mission of improving the health and well-being of people with significant needs across Massachusetts.”

“With the continued growth of CCA One Care and CCA SCO, the launch of new Medicare Advantage plans, the focus on primary care and countless other innovations here in the Commonwealth, CCA truly is transforming healthcare for people with the most significant needs,” said Waggoner. “I am honored to join CCA’s leadership team at this pivotal moment and be part of an organization so driven by its mission.”

Before joining CCA, Waggoner served as the founding president and chief executive officer of Experience Health, Inc., where he was responsible for the design, launch and operation of all aspects of the health plan. He also served as the senior vice president of Care Integration and Management at Blue Cross & Blue Shield of Rhode Island and worked at Harvard Pilgrim Health Care managing the Massachusetts and Rhode Island delivery system relationships.

Waggoner earned his undergraduate degree at Clemson University, his master’s degree in health administration and policy from the Medical University of South Carolina, and his MBA from Bentley University.

About Commonwealth Care Alliance

Based in Boston, Commonwealth Care Alliance® (CCA) is a multi-state integrated care system influencing innovative models of complex care nationwide. Mission-based and person-centered, CCA focuses on sustainable and evidence-based healthcare breakthroughs that improve the health and well-being of people with significant needs, and advocates for affordable, high-quality, and cost-effective policies that lead to healthcare equity for individuals who need it most. The CCA care model is consistently recognized as one of the best in the country at finding and engaging traditionally hard-to-reach individuals—since 2016*, consumers have consistently rated CCA One Care as one of the best for overall experience and CMS rated CCA Senior Care Options 5 out of 5 stars for 2022. CCA recently began a multi-year, mission-aligned geographic diversification growth strategy to extend its proven care model throughout the United States, and now serves more than 62,000 individuals and operates health plans in Massachusetts, Rhode Island, California and Michigan. Learn more about CCA at www.commonwealthcarealliance.org or follow CCA on Twitter and LinkedIn.

*Based on the 2016, 2017, 2018, 2019, 2020 and 2021 Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.