NWN Carousel Accelerates National Partnership as Avaya’s Top Revenue Cloud Communications Services Partner at Engage 2021

Leading cloud communications service provider a platinum sponsor for Avaya’s flagship user conference, transforming customer and employee experience with new platform innovations for $80B hybrid-work opportunity

WALTHAM, Mass.--(BUSINESS WIRE)--NWN Carousel, the leading integrated cloud communications service provider (CCSP), announced today that they have achieved a significant milestone as the top revenue CCSP supporting Avaya’s customer community - and Avaya’s #2 overall revenue partner globally. With over 7,000 customers and millions of users across North America, the company will be demonstrating their new Avaya-powered offerings at ENGAGE 2021 as a Platinum sponsor. Purpose-built to transform the customer experience in the hybrid work era, NWN Carousel’s new Cloud-Contact Center and Cloud Collaboration offerings are being integrated with their award-winning Experience Management Platform to accelerate adoption, efficiency, and engagement for organizations across North America.

At ENGAGE 2021, a hybrid event that will be hosted in Orlando, FL and online, Avaya anticipates more than 1,500 attendees and will feature 80 breakout sessions including NWN Carousel’s thought-leadership sessions, selected by the conference organizers:

• Monday, December 13, 1 p.m. Utilizing Geographic Redundancy System Manager and Advanced Session Manager Routing
• Monday, December 13, 10:20 a.m. - Empowering employee productivity and enabling business agility in the new “work anywhere” reality.
• Tuesday, December 14th: 12:45 PM – 1:05 p.m. - Thought Leadership Session, Experience Theater.
• Wednesday, December 15, 3:10 p.m. - Understanding Network Regions, Locations, and Call Routing for SIP.

You can remotely attend NWN Carousel’s Sessions at Avaya Engage by visiting: https://avaya-engage.avaya.com/avaya-engage-2021-virtual-agenda

“We’re excited to support our customers’ transformation to cloud-based communications as they look for more secure and effective ways to accelerate their hybrid work initiatives,” Jim Sullivan, President and CEO, NWN Carousel, said. “Our strong partnership with Avaya enables our team deliver the best cloud communications services for organizations that can transform the customer experience to work-from-anywhere. We look forward to seeing everyone at Avaya Engage 2021.”

NWN Carousel will be at Booth 307. It will host Margarita Monday on Dec. 13 and will have an in-booth wellness experience and charging stations available for visitors throughout the event. On Dec. 14, it will host an exclusive attendee party at the House of Blues Orlando, beginning at 7:30 pm ET. Attendees interested can register here. For those who haven’t registered for Avaya ENGAGE, use code xNWNC2021 for $100 off a full conference pass by registering here.

About NWN Carousel

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America's 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com