TAMPA BAY, Fla.--(BUSINESS WIRE)--Leading dispute technology specialist, Chargebacks911, today announces the appointment of Ex Accertify Head of Dispute Manager, Jennifer Lichner, as SVP of Operations.
Jennifer will be responsible for leading CB911’s fast growing day-to-day merchant operations. She joins a hand-picked team of world class operational experts, comprising of long term CB911 veterans and industry specialists.
Having recently celebrated its 10th anniversary, Chargebacks911 has protected over 10 billion transactions to date, recovering billions in falsely disputed or stolen revenue for merchants worldwide.
Bringing more than 20 years of extensive experience, Jennifer has held leading roles in operations, finance and internal audit across the payments, retail and travel industries. She joins Chargebacks911 at a crucial time, as fraud and chargebacks surge in line with ecommerce volumes globally. According to Juniper Research, retailers are expected to lose an additional $130 billion in online fraud. This underlines the urgent need for more agile, data-driven tools to help merchants identify and take control of chargebacks.
Prior to her appointment, Jennifer was Head of Dispute Management Operations at Accertify. There, she oversaw global dispute operations leading large teams across the American Express and Accertify organization.
This latest announcement follows the exciting appointment of payments powerhouse, Brad Dillahunty, as Executive Vice President and Chief Product Officer (CPO) at Chargebacks911 and sister brand Fi911. Brad brings over 25 years of product and technology leadership to the company, with the last decade devoted to leading chargeback and dispute strategy at Mastercard.
Jennifer comments: “I’m thrilled to join Chargebacks911 at such a critical time in the dispute resolution industry. I love the company’s proactiveness and focus on innovation, to provide merchants with the tools and knowledge they need to protect their business. Chargebacks911 offers the best solutions in the industry, and my ambition is to continue to grow and innovate, spearheading change and tapping into the countless global opportunities.
“I think about things in terms of numbers – measuring performance, creating structures, and putting controls in place that ensure we execute all we need to deliver. At our current growth rate, it’s crucial that we remain thoughtful about client acquisitions to ensure we always drive efficient and sustainable operations.”
Monica Eaton-Cardone, Co-Founder and COO of Chargebacks911 and Fi911, comments: “With the incredible growth trajectory Chargebacks911 is experiencing, solid operational processes are more vital than ever. Jennifer’s background and focus on operational excellence combined with a history of building high performing teams within the payments industry will allow us to continue to scale our company’s growth. This will ensure we provide our customers with peace of mind that we have them covered.”
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, the company is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
It provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud.
Fi911 supports financial institutions with innovative back-office management technologies created specifically for the banking and payments industries. By offering direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature rich client portals.
Fi911’s proprietary DisputeLab™ helps make resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, and risk management tools, as well as the ability to generate commissions and ISO pay-outs directly through the system.
Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, as well as customized training and support from recognized industry leaders.