Thurgood Marshall College Fund Select Medallia to Help Improve Student and Partner Experience

360-degree view of student experience and advanced metrics capabilities are top priorities for TMCF.

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the Thurgood Marshall College Fund (TMCF) selected the Medallia Experience Cloud to help improve student and partner experience.

“TMCF is a vital resource in the K-12 and higher education space, and a critical source for employers looking to attract top and diverse talent,” said Martinique L. Thompson, TMCF Vice President of Talent Acquisition and Campus Relations. “To better serve our students, member schools, and partners, we need to measure and understand the impact of TMCF programs. The ability to gather always-on feedback and understand the holistic view of our students as they journey through the TMCF process will help us continually improve.”

Established in 1987, TMCF is the nation’s largest organization exclusively representing the Black College Community. TMCF member-schools include the publicly-supported Historically Black Colleges and Universities (HBCUs) and Predominantly Black Institutions (PBIs).

With Medallia, TMCF can better gather student and partner feedback to help enhance operations, improve overall student experiences, increase academic achievement, and provide accurate metrics critical to engaging the entire TMCF ecosystem of students, partners, and donors.

“As a company with a mission to help create cultures that value every person and every experience, we’re honored to be partnering with a mission-aligned leader like TMCF,” said Medallia Executive Vice President of Environment, Social & Governance, René Carayol.

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About the Thurgood Marshall College Fund

Established in 1987, the Thurgood Marshall College Fund (TMCF) is the nation’s largest organization exclusively representing the Black College Community. TMCF member-schools include the publicly-supported Historically Black Colleges and Universities and Predominantly Black Institutions, enrolling nearly 80% of all students attending black colleges and universities. Through scholarships, capacity building and research initiatives, innovative programs, and strategic partnerships, TMCF is a vital resource in the K-12 and higher education space. The organization is also the source of top employers seeking top talent for competitive internships and good jobs.

TMCF is a 501(c)(3) tax-exempt, charitable organization. For more information about TMCF, visit: www.tmcf.org.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

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