Linc Wins 2021 BIG Innovation Award, Recognized for Success in CX Automation

SAN FRANCISCO--(BUSINESS WIRE)--Linc, the award-winning CX Automation platform, today announced it has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group.

Linc was recognized as one of the top technology products after demonstrating significant success in improving its customers’ CX initiatives. The company’s platform delivers best in class customer experience through automated experiences, at scale, across webchat, email, SMS, Facebook, Google’s Business Messaging, and Voice connected platforms. The company recently launched its Promotion Support Digital Worker, the only solution in the market using automation to resolve promotion specific issues at consumers' critical buying points.

“It’s an honor to be recognized for our leadership in the CX space, especially after a challenging year for our customers. We’re glad to have generated success and growth that has made an impact in improving the customer experience and are optimistic about building upon that success in 2021,” says Fang Cheng, co-founder and CEO of Linc.

Linc’s platform provides its best in class experience through high-fidelity automation exposed through web, chat and voice assistant interfaces. During the evaluation period of the BIG Innovation Awards, Linc’s customers deflected over 90%+ of commonly asked questions including ones for order support, promo support, consultative selling, returns & exchanges and product information. In addition, customers using Linc saw over 4x increases in Customer Satisfaction Score (CSAT) scores. Businesses using Linc have seen increased Lifetime Value with 30% repurchase frequency as well as 14% of product returns being converted to new purchases.

“More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy and comfortable,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Linc Global as they are one of the organizations leading this charge and helping humanity progress.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About Linc

Linc is an award-winning CX Automation platform delivering pre-built world-class customer experiences at scale and high-fidelity digital worker automations throughout the entire customer journey from pre-purchase to post-purchase, including solutions for brand awareness, consultative buying, buying assistance, order support, and customer retention. Linc has served billions of dollars of purchases across channels of shoppers' choice, reducing customer service costs, turning each service moment into revenue, and engagement opportunities.

Linc's platform empowers leading brands like Kimberly Clark, Carter's | Oshkosh, Levi's, Vineyard Vines, Thrive Market, and many more to provide 24/7 assistance on all conversational channels, including SMS, Facebook, Google’s Business Messages, WhatsApp, and Voice connected platforms, enabling anywhere engagement and support.

To learn more about Linc, visit: letslinc.com

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.