Ace Hardware Selects Medallia to Drive Customer & Employee Experience Excellence

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, along with Gallup, a global analytics and advisory firm, today announced Ace Hardware has selected Medallia’s platform and Gallup’s professional services for customer and employee experience, reinforcing the company’s commitment to being the “Helpful Place”.

“Driving satisfaction for our employees and customers will always be a top priority,” said Andy Enright, Vice President, Retail Development & Strategy for Ace Hardware. “Ace is excited to partner with Gallup and Medallia to take our award-winning customer service to the next level.”

Aided by Medallia’s technology combined with Gallup’s expertise in customer and employee engagement, Ace Hardware will better connect with customers and employees, capture their experiences in-the-moment, and take action to ensure shopping and working at Ace Hardware continues to be a fun and memorable experience.

“Ace Hardware is a great representation of what retailers should be doing – staying connected to employees and customers and taking action to ensure employees and customers remain at the center of their business,” said Leslie Stretch, chief executive officer for Medallia.

About Gallup

Gallup is a global analytics and advisory firm that helps leaders and organizations solve their most pressing problems. We know more about the will of employees, customers, students and citizens than anyone in the world - with proven experience in turning that knowledge into behavior changes that improve business outcomes. In today’s global market, organizations need game-changing insights and actionable advice on creating exceptional experiences for both employees and customers in order to achieve true organic growth. Using leading-edge analytics, Gallup delivers world-class insights and training to managers and leaders to transform their workplace culture and drive customer impact. Learn more about how Gallup can help your organization achieve its goals. Visit www.gallup.com today.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

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