Fifth Third Bank Partners to Offer Free Career and Financial Coaching

Expands availability of NextJob toolkit, offers Operation HOPE financial recovery services to help those impacted by COVID-19

Greg D. Carmichael, chairman, president and CEO of Fifth Third Bank (Photo: Business Wire)

CINCINNATI--()--Fifth Third Bank, National Association, today announced it is making its NextJob Job Seekers Toolkit available to the public through January 2021. It also is offering Operation HOPE’s financial coaching services to individuals and small businesses. These two programs are among the Bank’s efforts to assist those who are seeking jobs, either temporarily or permanently, as a result of the COVID-19 pandemic, as well as to assist people with understanding and overseeing their finances.

“We want to empower individuals, families and small business owners to manage their finances, reduce their anxiety and assist with their ability to rebound from this crisis,” said Greg D. Carmichael, chairman, president and CEO of Fifth Third Bank. “We are proud to expand our collaboration with NextJob and Operation HOPE to deliver assistance across our footprint to help equip people with the skills to succeed in their next job opportunity and assist them with reestablishing their financial stability.”

Fifth Third initiated the partnership with NextJob, a nationwide reemployment solutions company, in 2012 to launch the program to assist individuals facing mortgage hardship due to job loss. In 2016, an enhanced version of the program became part of the Bank’s five-year, $32 billion Community Commitment.

The NextJob toolkit, which previously had exclusively been offered to Fifth Third customers, is now offered through the Bank’s Workforce Development Program. It is an educational resource for those looking to enter the job market or secure a different job opportunity. It offers lessons and video advice from job-search experts, hiring managers and job seekers, as well as additional tools and activities. The information focuses on career literacy topics such as transferable skills, resume writing, networking, interviewing tips and how to use social media to land hidden jobs.

Fifth Third and NextJob are also expanding its Toolkit offerings to help community partners and their job seekers through job coaching scholarships and virtual workshops covering topics such as job search strategies during hard economic times.

“We are pleased to partner with Fifth Third to offer these tools to those who are seeking jobs,” said John Courtney, NextJob’s CEO. “The pandemic has severely impacted the workforce, and we want to do everything we can to empower people and to assist them with getting back to work.”

Operation HOPE serves as one of the nation’s first lines of disaster response through its financial preparedness and recovery division, HOPE Inside Disaster. Through partnerships with the American Red Cross, U.S. Department of Homeland Security, Federal Emergency Management Agency and industry leaders, HOPE teams deploy in response to federally declared disasters to serve as financial advocates and intermediaries for affected homeowners, renters and small business owners. In response to the COVID-19 pandemic, the organization’s financial wellbeing coaches are providing financial recovery coaching, like assistance with CARES Act qualifications, debt deferment, credit counseling, recovery budgets, guidance obtaining small business loans and referrals for recovery support.

John Hope Bryant, founder, chairman and chief executive of Operation HOPE, said it is critical to work with companies like Fifth Third to bring financial recovery solutions to the public, especially during times of crisis. “We are proud to partner with Fifth Third to connect us to individuals, families and small business owners who need our guidance and resources during these times,” he said. “We are confident that our partnership will give us the opportunity to collectively reach those who need our services the most.”

Fifth Third and Operation HOPE are partnering to provide free virtual financial coaching services to individuals, families and small business owners who have been affected by COVID-19. It will also provide opportunities for Fifth Third Bank employees to volunteer and assist with recovery and response efforts as subject matter experts.

For more information about the Bank’s expanded NextJob Job Seeker’s Toolkit in response to the COVID-19 pandemic, please visit here. To learn more about Operation HOPE, please visit here.

About Fifth Third

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio, and the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. As of March 31, 2020, Fifth Third had $185 billion in assets and operated 1,123 full-service banking centers and 2,464 ATMs with Fifth Third branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. In total, Fifth Third provides its customers with access to approximately 53,000 fee-free ATMs across the United States. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management. Fifth Third is among the largest money managers in the Midwest and, as of March 31, 2020, had $374 billion in assets under care, of which it managed $42 billion for individuals, corporations and not-for-profit organizations through its Trust and Registered Investment Advisory businesses. Investor information and press releases can be viewed at Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Deposit and Credit products are offered by Fifth Third Bank, National Association. Member FDIC.

About NextJob

Headquartered in Bend, Oregon, NextJob is a nationwide firm focused on full employment in America. Founded on the Golden Rule, its mission is to provide creative reemployment and career development solutions for employers, lenders, government and others to help job seekers land jobs, grow in them and avoid the many impacts of unemployment. NextJob’s service provides high quality, one-on-one coaching, web workshops, curriculum and multimedia online learning that is highly effective, affordable and accountable. To learn more, visit

About Operation HOPE Inc.

Since 1992, Operation HOPE has been moving America from civil rights to “silver rights” with the mission of making free enterprise and capitalism work for the underserved – disrupting poverty for millions of low- and moderate-income youth and adults across the nation. Through our community uplift model, HOPE Inside, which received the 2016 Innovator of the Year recognition by American Banker magazine, Operation HOPE has served more than 4 million individuals and directed more than $3.2 billion in economic activity into disenfranchised communities – turning check-cashing customers into banking customers, renters into homeowners, small business dreamers into small business owners, minimum wage workers into living wage consumers, and uncertain disaster victims into financially empowered disaster survivors. Project 5117 is our multiyear four-pronged approach to combating economic inequality that aims to improve financial literacy, increase business role models and business internships for youth in underserved communities, and stabilize the American dream by boosting FICO scores. Operation HOPE recently received its fourth consecutive four-star charity rating for fiscal management and commitment to transparency and accountability by the prestigious non-profit evaluator, Charity Navigator. For more information visit Follow Operation HOPE on Twitter and Facebook @operationhope.


Danielle Jones (Media Relations) May xx, 2020 | 513-534-0162
Chris Doll (Investor Relations) | 513-534-2345

Release Summary

Fifth Third Bank expands availability of NextJob toolkit, offers Operation HOPE financial recovery services to help those impacted by COVID-19.


Danielle Jones (Media Relations) May xx, 2020 | 513-534-0162
Chris Doll (Investor Relations) | 513-534-2345