COVID-19 Financial Impact: 82% of Americans Worry About Making Ends Meet

New doxoINSIGHTS report shows impact of increasing household financial stress on bill pay behavior

SEATTLE--()--While the financial impacts of the coronavirus pandemic are still developing, bill payment behavior is quickly changing as consumers tighten their spending habits and adapt to the economic uncertainty of the months to come. Unfortunately, new data suggests Americans have reason to worry about their finances, as 69% of households do not have enough in savings to maintain living expenses for more than four months. Findings come from the doxoINSIGHTS COVID-19 Bill Pay Impact Report from leading mobile and web bill pay service doxo, which examines the financial impact of the global pandemic on American households and outlines how consumers are planning to pay their bills. The full report can be downloaded at

COVID-19 Bill Pay Impact Report Findings:

  • 69% of households do not have enough in savings to last four months.
    • 35% of households are not able to make it more than one month without running into a cash shortage.
  • 82% are worried about making ends meet until the economy begins to recover.
    • Younger generations are more worried than Baby Boomers and older age groups.
  • 59% of households are worried or very worried about their ability to cover upcoming rent or mortgage payments.
    • Rent, auto loan, mortgage, and utilities all have at least 58% of consumers worried or very worried about staying current on bills due in coming months.
  • 36% of Americans are already paying bills late or will have to in the next month.
    • Late payments are occurring twice as frequently as before the crisis.
  • More people intend to start paying bills with a credit card.
    • 33% of people say they are likely or very likely to start using credit to pay bills, which is double the typical usage of credit for bill payments.
    • 40% say they will start paying off their credit with installments or will decrease their usual installment payments if they already carry a month-to-month balance.

“We can see how the COVID-19 crisis has had a direct and immediate impact on bill payments as Americans face the challenge of reduced incomes and manage household cash flow to try to get through the crisis,” said Jim Kreyenhagen, VP of Marketing and Consumer Services at doxo. “Household bills comprise over 50% of total spending, and typically include the most critical financial obligations consumers carry. These doxoINSIGHT reports fit into our overall mission to empower our users with the data, transparency, and payment options they need to stay on top of bills and achieve greater financial health.”

doxoINSIGHTS leverages consumer surveys and doxo’s unique aggregate bill pay data set comprised of actual bill payment activity to confirmed household service providers across the country. doxo bill pay statistics bring together the broadest available data set for analyzing actual household payment activity, pulling from over 3 million paying consumers across all 3,007 U.S. counties. doxo’s payment network covers over 60,000 billers in 45 different service categories and enables payments using bank accounts, credit cards or debit cards. As the doxo bill pay network continues to expand, this data set comprises the most comprehensive US bill pay data available.

This doxoINSIGHTS COVID-19 Impact Report and other reports on the bill pay market can be found at

About doxo

doxo is a simple, secure all-in-one bill pay service that facilitates secure payment to any biller, with any payment method, on any device. doxo currently serves over three million paying users who can make payments to over 60,000 local and national businesses, making doxo the largest bill pay directory in the nation. Billers on the network get paid directly, fast and free – and consumers have complete bill pay independence over when and how they pay their bills. doxo expanded its user base by more than 70 percent in the past year and is expanding its team to further accelerate growth and change the bill pay landscape to focus on the customer. doxo investors include MDV, Sigma Partners, and Bezos Expeditions. doxo is based in Seattle, WA.

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Dotted Line Communications for doxo
Jenny Davis


Dotted Line Communications for doxo
Jenny Davis