WINTER PARK, Fla.--(BUSINESS WIRE)--Building on its commitment to communicating well with injured workers and other stakeholders, HomeCare Connect is launching TextConnect, a free texting service.
During its initial contact with an injured worker, HomeCare Connect asks if they prefer to communicate via texts or phone calls. Approximately 72 percent choose texts, which they can receive in English or Spanish.
“Texting is convenient and fast,” said Managing Partner Vonesa Wenzel. “People tend to send calls from unknown numbers to voicemail and end up playing phone tag with the clinical care coordinator. With TextConnect, injured workers and their families respond at their convenience.”
While piloting the text service, the company found that texting improves patient engagement. “Injured workers ask questions and tell us how they’re doing more often,” Wenzel added. “When patients are well informed and feel heard, they take a more proactive role in their treatment and express higher satisfaction with their care.”
The company periodically texts short satisfaction surveys on services so injured workers can rate an encounter with a provider. Survey results help rank the 18,000-plus providers in the HomeCare Connect’s network. When a referral comes in, this ranking combines with other factors, such as expertise, location, cost effectiveness, and client-specific requirements, to help select the best providers for the case.
HomeCare Connect developed its TextConnect technology internally, integrating it into its proprietary, HIPAA-compliant CareLink platform that drives home health management services in workers’ compensation. Care coordinators text to check in with injured workers and answer their questions, and CareLink automatically texts injured workers regarding nursing visits, durable medical equipment deliveries, and updates on home modification and prosthetics.
About HomeCare Connect
Specializing in catastrophic cases, HomeCare Connect manages the quality and cost of home health care, DME and supplies, home modification and prosthetics and orthotics for workers’ compensation patients and payers. The Inc. 5000 and the Orlando Business Journal’s lists of fast-growing, privately held companies have captured its rapid growth. Based in Winter Park, Florida, near Orlando, the company serves clients nationally and can be reached at www.homecareconnect.com or 855-223-2228.
