JLL Expands B2B Experience Management Program With Medallia

Real-Time Insights to Enhance the Client Experience

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that JLL, the leading global real estate consultancy, has expanded its comprehensive experience management program with Medallia after strong initial success in Asia Pacific.

Leveraging Medallia Experience Cloud, JLL will now be able to provide frontline account managers with real-time insights gathered about customer sentiment to help drive new opportunities, manage existing relationships and enhance the way employees engage with its rich client portfolio.

“We are pleased JLL has selected Medallia for unparalleled actionable insights that will enable them to deliver the superior experiences that match their superior brand,” said Leslie Stretch, chief executive officer for Medallia.

“Our clients are at the center of everything that we do and their success remains our top priority,” says Anthony Couse, CEO, JLL Asia Pacific. “With these real-time actionable insights, we’re able to maximize our clients’ experiences to ensure we’re creating long-term value for their real estate portfolios.”

The company’s experience management program will now cover all of JLL’s remaining global markets, giving full visibility of customer sentiment across all client journeys, allowing JLL to take action quickly to strengthen relationships and improve business processes.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries and a global workforce of more than 93,000 as of December 31, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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