Cubic’s Assisted Service Kiosk Now Live on Singapore’s Thomson-East Coast Line

Singapore commuters set to enjoy world-class transport technology, with innovative new fare collection system and digital kiosk

SAN DIEGO--(BUSINESS WIRE)--Cubic Corporation (NYSE:CUB) today announced its Cubic Transportation Systems (CTS) business division achieved a significant milestone for Singapore’s Thomson-East Coast Line (TEL), with the revenue service for Stage 1 of the project now live. Cubic was first awarded the contract to design and deliver automated fare collection equipment including new gates and top up kiosks for the Thomson-East Coast Line by the Land Transport Authority (LTA) in September 2016, with the full rollout due to be complete in 2024.

In partnership with LTA, Cubic delivered the Assisted Service Kiosk (ASK), which will now bring a new wave of convenience and customer service to TEL commuters. Friday, January 31 marked the first revenue service of the innovative ASK.

“We are proud to announce the ‘go live’ of our revenue service on the Thomson-East Coast Line and thrilled to see our Assisted Service Kiosks out in action,” said Mick Spiers, general manager, Singapore for Cubic Transportation Systems. “We’ve been working alongside the LTA since its original fare collection system in the 1980s, so it’s been incredible to see how the network has evolved and changed with advancements in technology.”

Cubic’s ASK has already received widespread interest from transport agencies all over the world, due to the modern and frictionless experience it enables. The ASK remotely connects a commuter with a customer service agent in the Ticketing Contact Center (TCC) via video call. From the TCC, the agent can help customers in several ways, such as answering their questions, to controlling the kiosk to perform an action.

“It’s no secret that with advancements in smart city technologies, come new expectations from commuters. Our ASK aims to exceed these expectations, moving customers closer to a truly seamless transport experience with a new level of customer service,” said Spiers.

About Cubic Corporation

Cubic is a technology-driven, market-leading provider of integrated solutions that increase situational understanding for transportation, defense C4ISR, and training customers worldwide to decrease urban congestion and improve the militaries’ effectiveness and operational readiness. Our teams innovate to make a positive difference in people’s lives. We simplify their daily journeys. We promote mission success and safety for those who serve their nation. For more information about Cubic, please visit www.cubic.com or on Twitter @CubicCorp.