Toshiba’s newly named senior vice president, head of global services has responsibility for all aspects of the company’s global client service programs. Fox will oversee Toshiba’s professional services, managed services, hardware break/fix, maintenance, deployment and store as a service initiatives. He is tasked with ensuring Toshiba retail clients operate more efficiently and effectively, while maintaining a stellar client experience.
“Steve is an elite professional and managed services executive with expertise in designing and implementing best-in-class programs that help retailers of all sizes succeed,” Toshiba Global Commerce Solutions President and Chief Executive Officer Scott Maccabe stated. “His appointment is sure to help us deliver more streamlined store operations and associate engagement to our customers.”
Fox was Toshiba’s vice president of global services before accepting his current assignment. Before joining Toshiba, Fox was a partner at 5 Points Consulting, Inc. and vice president of professional services at eLoyalty. While at both companies, he implemented impactful client service initiatives, resulting in material business benefits across multiple industries. These initiatives include retail customer experience and self-service solutions for the world’s largest traditional grocer, a large North American department store chain, and several specialized apparel retailers.
Fox also served in multiple executive roles at eLoyalty, LLC, a global customer experience company. At eLoyalty (now TTEC Holdings, Inc.), he led the creation and adoption of successful service initiatives for many of the world’s most recognizable brands.
Fox holds a bachelor’s degree in accounting and management information systems from Creighton University. He is active with many charitable organizations, including The Little Sisters of the Poor, Northern Illinois Food Bank, and the Archdiocese of Chicago.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail