MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received three awards for its Speech Analytics™ solution—awards that highlight the organization as a leader in quality, innovation and customer satisfaction. Solutions leverage AI and machine learning to automatically surface conversational topics—providing insights related to process improvement, self-service, cost containment and customer experience.
The three awards recognize Verint Speech Analytics’ contribution to customer engagement in the contact center.
Verint Speech Analytics placed first among the speech analytics solutions that were considered in the Speech Technology awards*. Visitors to the magazine’s website voted on their favorite tools and platforms in a range of categories including speech recognition, speech to text, chatbots and speech biometrics. Produced by Speech Technology Media, Speech Technology magazine is a leading source of global news, information and analysis relating to the speech technology industry.
Verint Speech Analytics took first place in the Speech Analytics category in the 20th edition of the Consumidor Moderno Award for Customer Service Excellence in Brazil**. Promoted by the information services firm Grupo Padrão and administered by the Center for Standard Intelligence (CIP) in partnership with OnYou, the award recognizes companies and professionals who demonstrate a commitment to quality in customer relationships and is designed to foster best practices in customer service.
Verint took first place in the Speech Analytics System category in the Premio Conarec 2019 Awards. The Conarec Award is the highest recognition of relational intelligence and engagement among players in the customer relationship market. The recognition follows the Brazilian Panorama study of the Customer Relationship Sector, a comprehensive study based on an index that measures key factors in successful management of the strategic relationships between customers and companies.
“Speech Analytics is one of the Voice of the Customer (VoC) solutions that is helping elevate the contact center to a more strategic position within the enterprise,” says Verint’s Nancy Treaster, SVP and general manager of strategic operations. “By providing insight into what customers are saying, the solution enables companies to not only take immediate action to address the source of customer dissatisfaction, but also provides valuable insights for the company’s customer experience, process improvement, product development, and marketing teams. We are delighted to have been selected by Speech Technology Magazine readers as their top speech analytics solution and to be recognized for our hard work in making speech analytics a tool for quickly improving the customer experience.”
Part of the Verint Customer Engagement portfolio, Speech Analytics uses AI and machine learning to surface powerful insights that help organizations improve customer experience, drive efficiency, improve sales performance, and more. Verint currently processes over 7 billion calls per year, transcribing and analyzing calls in over 65 languages and variants for our global customer base.
To learn more about Verint’s Speech Analytics, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* Verint received Speech Technology Magazine’s People’s Choice Award in April 2019
** Verint was honored in May 2019 for Consumidor Moderno’s Award for Customer Service Excellence in Brazil
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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