OTTAWA, Ontario--(BUSINESS WIRE)--MAXIMUS Canada is pleased to announce the opening of a new office in Ottawa, Ontario. As an established provider of cost-effective government services to communities across the country, MAXIMUS transforms public policy into programs that change lives.
At 22,000 square feet, this additional MAXIMUS facility contains a state-of-the-art contact centre that expands service capacity for incoming provincial and federal contracts. With over 300 contact centre workstations, this represents a significant investment and commitment to the National Capital Region.
“Ottawa is a strategically important location to serve a diverse range of government clients,” said Deborah Shera, President of MAXIMUS Canada. “With this new location, MAXIMUS is positioned for growth both in Ontario and beyond.”
The new location is the Company’s first in Ottawa, but one of many nationwide. Other service locations include Toronto, Ontario; Charlottetown, PEI; and multiple locations across British Columbia: Victoria (head office), Vancouver, Burnaby, Kamloops, Penticton, Abbotsford and Mission.
With extensive experience in delivering omni-channel contact centres, MAXIMUS serves Canadian citizens through phone, email, interactive voice response, text messaging and video chat, and currently manages over 2.1 million phone calls and 886,000 digital interactions annually.
Across the country, citizens and public service providers rely on MAXIMUS for leading-edge health and human services solutions. In addition to contact centre contracts, MAXIMUS also manages enrolment, account management and claims processing for drug and medical plans, as well as employment services in several locations.
“We are always looking ahead to help governments serve Canadians,” said Shera. “In new ways and new jurisdictions, we welcome the opportunity to continue to transform public services.”
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information about MAXIMUS Canada, visit maximuscanada.ca.